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The 50/50 Odds of Executive Coaching

We often receive calls from our clients that go something like this, “Peter, I have an executive/manager on my team who is technically sound and highly competent at doing his job.  However, when it comes to motivating his team or effectively building necessary relationships with team members in other departments, there is significant opportunity for improvement. Can you help us?”...

The 10 C’s of Great Leadership

Our work with great leaders over the past two decades has taught us that all truly great leaders exemplify ten “must have’” characteristics that enable them to exceed strategic goals, build strong teamwork, foster innovation, and engage their workforce at a higher level. The best employees choose to work for these leaders and will follow them anywhere.   The most...

5 Ways to Generate Ideas that Add Strategic Value

In 1982, Michael Keaton and Henry Winkler starred in the movie Night Shift. Henry and Michael played two attendants holding down the night shift at the City Morgue. Henry played the role of uptight, reserved, “by-the-book” employee. Michael played the role of an off-the-way self-professed “idea man.” Michael Keaton lived Steinbeck’s quote. In fact, he carried around a portable cassette...

7 Ways to Fail Your Way to Success

When we think about success, failure isn’t the word that usually comes to mind. And yet, success rarely happens without multiple failures along the way.   Most people we would consider to be highly successful have failed while climbing the ladder of success. We will always remember Steve Jobs for product blockbusters like the Mac Computer, iPad, iPod, Apple TV...

The Critical Ingredient of Extraordinary Customer Service

In today’s global marketplace where many companies offer similar products for comparable or lower prices, great organizations know the competitive edge is gained or sacrificed through customer service.  In a class I taught at San Diego State University, I gave my students a homework assignment. They had to conduct business with ten companies, and then rate the level of service...

Great Leaders Keep Employees Uncomfortable

Ensuring a positive and engaging work environment is a key leadership responsibility. But, when people confuse this responsibility with keeping everyone happy and base their decisions solely on this goal, problems arise.   A manager needs to move her team off the company’s server to cloud-based software. The implementation of the cloud-based software will allow the team to lower costs...

Empowering Great Employees to Make Great Decisions

Great decision-making skills are critical to a leader’s success. What people tend to forget, however, is that trusting employees to make great decisions is equally critical to a leader’s success.   We’ve worked with many managers who have created great organizations. They are strong, technically. They make the right decisions and they produce great outcomes. But, when we interview their...

8 Habits That Hurt Your Productivity

  Not a day goes by that a client doesn’t tell me that they’re working harder, longer, and faster, but without the results to prove it.  Additionally, they lament over their lack of a personal life or quality time at home. But, before they hit the panic button or give their manager an ultimatum to hire more employees, I always...

8 Signs You May be Lacking Confidence

Confidence tops the list of important leadership qualifications. And yet, most (if not all) leaders experience a dip in confidence along the way. Unfortunately, a lack of confidence is easy to spot in a leader, and has far-reaching consequences. It is widely known that confidence is a critical trait of successful leadership. Confident leaders genuinely believe in their ability to...

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