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7 Ways to Stay Positive in Tough Times

When the going gets tough, it’s hard not to wonder, how do you stay positive in a world that seems to be in total chaos? In an ever-changing world, circumstances arise that can challenge even the most determined of us. I have recently had the opportunity to help some people who have run into tough times. One person’s wife recently...

6 Ways to Create a Motivating Workplace Culture

Motivation is a critical element of employee engagement and organizational success. While employees need to have internal motivation, leaders are also responsible for creating a motivational culture where employees are able to contribute their best work. A recent Gallup poll showed that 70% of employees are “not engaged” or “actively engaged” at work.  Another national study revealed that less than...

How to Tactfully Discuss Customer Complaints with Employees

Customers are critical to a business’s success. So what happens when you receive multiple complaints from customers about an employee’s behavior? An executive we’re coaching recently faced this problem with a long-term employee. The complaints are centered on her communication style and the tone of voice used when discussing difficult topics or customer concerns. This situation was made extremely difficult...

Hire for Success (and Less Stress)

Hiring great candidates contributes to the long-term success of your team and organization. When hiring goes awry, however, it has far-reaching consequences. Have you ever thought to yourself, “I can’t believe I ever hired this person?”  Surprisingly, these thoughts often surface within the first few days or weeks of hiring an employee, yet some managers allow poor performance to continue...

Open Doors and Closed Minds

Many managers claim to have an open door policy. While these managers’ doors may be open, employees often find their minds are closed. Stated another way, their managers are not approachable, accessible or interested in their thoughts and ideas. The signs of a closed mind are listed below. Are you guilty of these habits? The manager doesn’t make time to...

7 Ways to Increase Cross-Departmental Teamwork

  One of the most common consulting requests we receive involves helping executives and their organization improve cross-departmental teamwork. As organizations grow and competition increases, this lack of teamwork across departments can create serious problems.   In the business of sports, it’s common knowledge that you can’t consistently win without working as a united team. Unfortunately, some executives and managers...

Retaining Top Talent and the Role of Exit Interviews

The ultimate goal of every organization is to retain their top talent. And yet, every company loses employees. The best organizations make understanding the reasons employees leave part of their strategic plan. They keep their eye on the ever-changing landscape of employee satisfaction and engagement, and when they see a trend toward the door, they take immediate action to stop...

8 Ways to Handle Employees Who Are Not Team Players

Occasionally, teams struggle to present a united front for a number of reasons. But when the problem stems from individuals who work for their individual benefit rather than the team’s benefit, it is the leaders responsibility to step in and help restore a high-performing team.   In sports, teamwork is critical to success.  Consider this question for a moment: Is...

Are You a Leader, Manager, or Hostage?

We have come across a number of managers who fail to confront an employee’s unacceptable behaviors for a variety of reasons. Failing to hold team members accountable for their behavior results in a snowball effect that weakens your leadership, and ultimately leaves you a hostage.   In a recent seminar, several participants shared their reasons for not confronting an employee’s...

6 Steps to Building a Dysfunctional Team

If you’ve been in business long enough, you have most likely been a part of a dysfunctional team at some point. Maybe your team members didn’t communicate well with each other, or maybe they didn’t communicate at all. This lack of communication resulted in a lack of trust. The lack of trust led to negative assumptions where one team member automatically...

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