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8 Habits of Emotionally Intelligent Leaders

We’re all familiar with what an IQ is, but far fewer people are in touch with how their EQ, or emotional intelligence, impacts their success. To be effective at building relationships where people are motivated to follow them, leaders need to be able to understand and control their emotions, understand the emotions of others, and be able to adapt their...

Gratitude is Good for Us, and Good for Business

Gratitude has one of the strongest links to mental health and satisfaction with life of any personality trait—more so than even optimism, hope, or compassion. Grateful people experience higher levels of positive emotions such as joy, enthusiasm, love, happiness, and optimism, and gratitude as a discipline protects us from the destructive impulses of envy, resentment, greed, and bitterness. People who...

Do Your Words Attract or Repel Others?

To be successful as a leader, you need to be able to build relationships where people are highly motivated to follow your passion, vision, and direction. Consider for a moment the effect your words have on others. When you speak, are you building these relationships, or tearing them down? You think you’ve seen it all. Going through the TSA checkpoint...

The Critical Role of Top-Down Communication

Management at all levels of an organization play a significant role in the communication that flows down to employees. Despite their best efforts, top-down communication continues to be an issue for many of the organizations we encounter. According to our Employee Opinion Surveys, only 54.3 percent of the employees in our overall benchmark feel that communication flows effectively from upper management to...

Open Doors and Closed Minds

Many managers claim to have an open door policy. While these managers’ doors may be open, employees often find their minds are closed. Stated another way, their managers are not approachable, accessible or interested in their thoughts and ideas. The signs of a closed mind are listed below. Are you guilty of these habits? The manager doesn’t make time to...

Are You a Leader, Manager, or Hostage?

We have come across a number of managers who fail to confront an employee’s unacceptable behaviors for a variety of reasons. Failing to hold team members accountable for their behavior results in a snowball effect that weakens your leadership, and ultimately leaves you a hostage.   In a recent seminar, several participants shared their reasons for not confronting an employee’s...

6 Steps to Building a Dysfunctional Team

If you’ve been in business long enough, you have most likely been a part of a dysfunctional team at some point. Maybe your team members didn’t communicate well with each other, or maybe they didn’t communicate at all. This lack of communication resulted in a lack of trust. The lack of trust led to negative assumptions where one team member automatically...

Are You Asking the Right Questions?

My father passed away last year at 94 years-young. He was always fond of telling me, “Remember, people like you better when they’re the ones doing the talking.” Great leaders know this, and have a well-defined ability to lead by asking, rather than telling. They know that if you ask enough of the right people the right questions, you will...

The Problem with Using ‘Either-Or’ Language

We rarely consider how powerful the simplest of words can be. But the words we choose to navigate challenges in the workplace can substantially impact our successes. A manager I’m coaching recently told me, “I can achieve the results they’re paying me to achieve, or I can be nice to people and make everyone happy.” Another manager I worked with...

How Great Executive Teams Embrace Conflict

Executive team members are not immune from conflicts with their fellow executives. How these executives choose to handle conflicts, however, is a factor that separates great executive teams from average ones. As coaches, a good portion of the coaching process with executives centers around the conflicts they find themselves experiencing with other members of the team. Some of the most...

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