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Is an Employee with a Bad Attitude Killing Your Team?

Employees with bad attitudes can be tough to deal with. These employees bring down office morale, and can do some real damage to the goals and bottom-line of your team or organization. You know these employees are not happy in some regard. They are the types of people who: Habitually complain about co-workers and customers Spread gossip and rumors about...

Leading with Gratitude

As Thanksgiving approaches, we are reminded of the importance of gratitude in our personal lives. But what about our professional lives? And what about showing gratitude the other 51 weeks of the year when Thanksgiving and turkey aren’t occupying our thoughts? When we ask survey participants in our seminars, “What are the characteristics of a great leader?” the following are...

The Benefits of Being a Questioning Leader

My 94-year-old father is fond of saying, “Remember, people like you better when they are talking.” Great leaders have figured this out. They have a well-defined ability to lead by asking, rather than telling. These leaders ask great questions, especially when they don’t know the answer. They know that if you ask enough of the right people the right questions,...

The Critical Connection Between Confidence and Leadership

During the past twenty years, our research and hands-on experience with leaders has led us to feel strongly that there is one aspect of leadership that is so critical, that without it, real leadership cannot exist. That one critical component is confidence. Confidence is the foundation of leadership. You can teach a leader to be an effective problem solver; become...

Ban Information Hoarding in your Organization

It was not too long ago that the unpleasant experience of going to the Department of Motor Vehicles (DMV) to do tasks such as changing title on a car, updating a registration or renewing a driver’s license, would begin with determining what line you had to stand in. You had to make this decision correctly because the DMV took great...

The Important Roles of Fear in Public Speaking

Why is it, when someone asks us to speak before a group, that the mere thought sends quivers or convulsions through most of us? Suddenly, we lose sight of the fact that we routinely converse intelligently on a daily basis and conjure up strange notions of becoming a babbling fool in front of a crowd. Instantly, we have a severe...

8 Steps to Stronger Organizational Communication

Historically, it’s never been easier to effectively communicate than right now. We are connected on multiple devices, and most of us check them frequently, if not incessantly. We can do business 24/7, enhancing our productivity and overall communication effectiveness. Yet, we still hear the same old refrain to explain organizational challenges . . . “It’s a communication problem.” What? How...

What Many Leaders Misunderstand About Fairness

You probably weren’t in your leadership role for a long period of time before you heard someone on your team say, “That’s not fair.” There is no doubt that that accusation stung because you are ethical, honest, and above all . . . a fair leader. The term “fair” means different things to different people. Usually, being accused of being...

Six Ways Leaders Can Multiply Great Ideas

In 1982, Michael Keaton and Henry Winkler starred in the movie Night Shift. Henry and Michael played two attendants holding down the night shift at the city morgue. Henry played Chuck; an uptight, reserved, by the book employee, while Michael played Bill; an off-the-wall, self-professed “idea man.” Bill lived Steinbeck’s quote, “Ideas are like rabbits. You get a couple and...

When You’re Not a “Feel-Good” Type of Leader

A C-level executive once told me, “Do I really need to go to charm school and learn to become a cheerleader? I am not a ‘rah-rah’ type of leader.” He went on to add, “My job is to ensure the organization has clear goals, and that we are successful in reaching those goals. Employees need to be self-motivated. If people...

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