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The Problem with Using ‘Either-Or’ Language

We rarely consider how powerful the simplest of words can be. But the words we choose to navigate challenges in the workplace can substantially impact our successes. A manager I’m coaching recently told me, “I can achieve the results they’re paying me to achieve, or I can be nice to people and make everyone happy.” Another manager I worked with...

How Great Executive Teams Embrace Conflict

Executive team members are not immune from conflicts with their fellow executives. How these executives choose to handle conflicts, however, is a factor that separates great executive teams from average ones. As coaches, a good portion of the coaching process with executives centers around the conflicts they find themselves experiencing with other members of the team. Some of the most...

7 Ways to Effectively Deal with Constructive Feedback

Negative feedback is hard to accept, no matter who you are. As leaders, however, our ability to develop our skills and become strong, successful leaders depends on our ability to listen to feedback effectively and act on it appropriately.   Last week, I gave a leader his 360 Leadership Development Assessment results. Over 30 people participated in his assessment to...

What if it’s Me?

In my post Are You a Coachable Leader, I talk about how my executive coaching success rate hovers around 50%. Half of the managers I coach genuinely want to develop their leadership skills, and go on to achieve great success. The other half? They usually get fired. Unfortunately, the latter was the case for a manager I was coaching up...

Do Your Team Members Feel Valued and Appreciated?

  Employee Engagement Survey statistics tell us that 72 percent of employees feel they receive adequate recognition, and approximately 65 percent of employees tell us they are fairly compensated. Those same statistics tell us the percentage of engaged employees is still hovering around 30 percent of the workforce. Many factors are at play in the employee engagement equation. One of...

How the Best Leaders Lead with Empathy

It’s becoming increasingly difficult to argue that technology isn’t replacing people in the workplace.  In the industries of manufacturing, health care, construction, financial institutions and even the fast food industry, technology continues to do more jobs faster and better than people. Amazon is starting to promote Prime Air — a future drone delivery system designed to safely get packages to...

How Should You Break Bad News to Employees?

Although I’m sure you’ve heard the cliché, “There is never a good time to tell someone bad news,” great leaders know that the actions you take can either mitigate or worsen the immediate impact of the bad news, as well as the long-term impact on the relationship you have with your employees. I’m coaching an executive who is planning to...

The Power of Gratitude in Leadership

The holidays are a great time for reflecting on the people we are grateful for in both our personal and professional lives. That’s great, but far too many people neglect to show their gratitude the other 11 months or so out of the year when the holiday spirit isn’t there to remind us to express gratitude.   When we ask...

7 Issues Employees Refuse to Tell their Manager

Great leaders are in tune with their team and aware of what they’re really thinking and feeling. When we think about the competencies of a great leader, the following are some of the key attributes: Communicates a compelling positive vision of the team or organization’s future Provides clear direction, expectations and goals to measure accomplishment Provides positive feedback Coaches and...

6 Words Undermining Your Ability to Build Trust

“Let me be honest with you.” “I need to be transparent with you.” “Can I be frank?” We hear these phrases frequently, but they all share one big problem. Indirectly, these phrases are telling the world that you’re not always honest and that you need to emphasize that what you’re saying is special, simply because it’s honest. The difference between...

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