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How the Best Leaders Lead with Empathy

It’s becoming increasingly difficult to argue that technology isn’t replacing people in the workplace.  In the industries of manufacturing, health care, construction, financial institutions and even the fast food industry, technology continues to do more jobs faster and better than people. Amazon is starting to promote Prime Air — a future drone delivery system designed to safely get packages to...

How Should You Break Bad News to Employees?

Although I’m sure you’ve heard the cliché, “There is never a good time to tell someone bad news,” great leaders know that the actions you take can either mitigate or worsen the immediate impact of the bad news, as well as the long-term impact on the relationship you have with your employees. I’m coaching an executive who is planning to...

The Power of Gratitude in Leadership

The holidays are a great time for reflecting on the people we are grateful for in both our personal and professional lives. That’s great, but far too many people neglect to show their gratitude the other 11 months or so out of the year when the holiday spirit isn’t there to remind us to express gratitude.   When we ask...

7 Issues Employees Refuse to Tell their Manager

Great leaders are in tune with their team and aware of what they’re really thinking and feeling. When we think about the competencies of a great leader, the following are some of the key attributes: Communicates a compelling positive vision of the team or organization’s future Provides clear direction, expectations and goals to measure accomplishment Provides positive feedback Coaches and...

6 Words Undermining Your Ability to Build Trust

“Let me be honest with you.” “I need to be transparent with you.” “Can I be frank?” We hear these phrases frequently, but they all share one big problem. Indirectly, these phrases are telling the world that you’re not always honest and that you need to emphasize that what you’re saying is special, simply because it’s honest. The difference between...

10 Reasons Why Your Feedback Falls on Deaf Ears

Leadership is about developing people, and that includes giving difficult feedback to employees about their performance. Leaders who see corrective feedback as a partnership with their employees and an opportunity to encourage their growth and development reap great rewards in employee engagement and productivity. Yet many leaders avoid the opportunity to give developmental feedback or complain that when they do,...

How Do You Handle a Brilliant Jerk?

I’ve worked on several executive coaching projects where one member of the team is a royal jerk. What makes someone a jerk? Here’s our definition: a jerk or jackass is someone who is rude, abrasive, condescending, undermines or puts others down, is arrogant, blames others, and, in a nutshell, is difficult for multiple people to deal with. We emphasize multiple...

Are You a Manager or a Therapist?

Are you as a leader spending more time dealing with needy and high-maintenance employees than you are tackling the leadership tasks necessary to achieve the vision and goals of the organization? You have a long list of things you need to get done in order to be successful at your job. Unfortunately, at the end of the day, you find...

8 Ways to Promote Constructive Disagreements

Disagreements are a positive, normal and necessary part of building a great relationship or a team. Therefore, as an effective leader with followers, learning how to constructively manage disagreements is critical to both your success as a leader, as well as the success of your team. A CEO I worked with was challenged by a lack of teamwork at the...

7 Ways to Give Difficult Feedback

No one enjoys receiving negative feedback, and I’m willing to bet that providing employees with negative feedback on performance issues doesn’t top the list of favorite leadership responsibilities. It’s an easy task to procrastinate, especially if you’re tasked with delivering the feedback to one of your more challenging employees. Over the years, I’ve heard many excuses for not dealing with...

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