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The New Definition of Professionalism

If you’re looking to ruffle some feathers, try telling someone their conduct at work is unprofessional. The indignant reply will most likely be something along the lines of, “what do you mean I’m not professional? I dress in expensive designer clothes, I wear shoes nicer than yours, and I always arrive at work on time. How can you possibly tell...

10 Ways to Destroy Team Morale

In the world of executive coaching, you get to witness the highs and lows of leadership. Here’s an example of a low: I am working with a team that recently hired a new leader. Through one-on-one interviews, I have witnessed the devastating impact one leader can have on the spirit and morale of a team in just 90 days. If...

6 Ways to Banish Boss Bashing

An employee recently told me about her boss’s lack of empathy and ability to relate to his team. She concluded by saying, “I don’t wish him any ill will.  But if he were to die first, I would want his heart, because it’s never been used.” Ouch! Hopefully, you’re not nearly as awful as this boss, and your employees don’t...

Is an Employee with a Bad Attitude Killing Your Team?

Employees with bad attitudes can be tough to deal with. These employees bring down office morale, and can do some real damage to the goals and bottom-line of your team or organization. You know these employees are not happy in some regard. They are the types of people who: Habitually complain about co-workers and customers Spread gossip and rumors about...

Leading with Gratitude

As Thanksgiving approaches, we are reminded of the importance of gratitude in our personal lives. But what about our professional lives? And what about showing gratitude the other 51 weeks of the year when Thanksgiving and turkey aren’t occupying our thoughts? When we ask survey participants in our seminars, “What are the characteristics of a great leader?” the following are...

The Benefits of Being a Questioning Leader

My 94-year-old father is fond of saying, “Remember, people like you better when they are talking.” Great leaders have figured this out. They have a well-defined ability to lead by asking, rather than telling. These leaders ask great questions, especially when they don’t know the answer. They know that if you ask enough of the right people the right questions,...

The Critical Connection Between Confidence and Leadership

During the past twenty years, our research and hands-on experience with leaders has led us to feel strongly that there is one aspect of leadership that is so critical, that without it, real leadership cannot exist. That one critical component is confidence. Confidence is the foundation of leadership. You can teach a leader to be an effective problem solver; become...

Ban Information Hoarding in your Organization

It was not too long ago that the unpleasant experience of going to the Department of Motor Vehicles (DMV) to do tasks such as changing title on a car, updating a registration or renewing a driver’s license, would begin with determining what line you had to stand in. You had to make this decision correctly because the DMV took great...

The Important Roles of Fear in Public Speaking

Why is it, when someone asks us to speak before a group, that the mere thought sends quivers or convulsions through most of us? Suddenly, we lose sight of the fact that we routinely converse intelligently on a daily basis and conjure up strange notions of becoming a babbling fool in front of a crowd. Instantly, we have a severe...

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