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Gratitude is Good for Us, and Good for Business

Gratitude has one of the strongest links to mental health and satisfaction with life of any personality trait—more so than even optimism, hope, or compassion. Grateful people experience higher levels of positive emotions such as joy, enthusiasm, love, happiness, and optimism, and gratitude as a discipline protects us from the destructive impulses of envy, resentment, greed, and bitterness. People who...

The Critical Role of Top-Down Communication

Management at all levels of an organization play a significant role in the communication that flows down to employees. Despite their best efforts, top-down communication continues to be an issue for many of the organizations we encounter. According to our Employee Opinion Surveys, only 54.3 percent of the employees in our overall benchmark feel that communication flows effectively from upper management to...

6 Ways to Create a Motivating Workplace Culture

Motivation is a critical element of employee engagement and organizational success. While employees need to have internal motivation, leaders are also responsible for creating a motivational culture where employees are able to contribute their best work. A recent Gallup poll showed that 70% of employees are “not engaged” or “actively engaged” at work.  Another national study revealed that less than...

How to Tactfully Discuss Customer Complaints with Employees

Customers are critical to a business’s success. So what happens when you receive multiple complaints from customers about an employee’s behavior? An executive we’re coaching recently faced this problem with a long-term employee. The complaints are centered on her communication style and the tone of voice used when discussing difficult topics or customer concerns. This situation was made extremely difficult...

Hire for Success (and Less Stress)

Hiring great candidates contributes to the long-term success of your team and organization. When hiring goes awry, however, it has far-reaching consequences. Have you ever thought to yourself, “I can’t believe I ever hired this person?”  Surprisingly, these thoughts often surface within the first few days or weeks of hiring an employee, yet some managers allow poor performance to continue...

7 Ways to Increase Cross-Departmental Teamwork

  One of the most common consulting requests we receive involves helping executives and their organization improve cross-departmental teamwork. As organizations grow and competition increases, this lack of teamwork across departments can create serious problems.   In the business of sports, it’s common knowledge that you can’t consistently win without working as a united team. Unfortunately, some executives and managers...

8 Ways to Handle Employees Who Are Not Team Players

Occasionally, teams struggle to present a united front for a number of reasons. But when the problem stems from individuals who work for their individual benefit rather than the team’s benefit, it is the leaders responsibility to step in and help restore a high-performing team.   In sports, teamwork is critical to success.  Consider this question for a moment: Is...

Are You a Leader, Manager, or Hostage?

We have come across a number of managers who fail to confront an employee’s unacceptable behaviors for a variety of reasons. Failing to hold team members accountable for their behavior results in a snowball effect that weakens your leadership, and ultimately leaves you a hostage.   In a recent seminar, several participants shared their reasons for not confronting an employee’s...

6 Steps to Building a Dysfunctional Team

If you’ve been in business long enough, you have most likely been a part of a dysfunctional team at some point. Maybe your team members didn’t communicate well with each other, or maybe they didn’t communicate at all. This lack of communication resulted in a lack of trust. The lack of trust led to negative assumptions where one team member automatically...

The Power of Failure

Sometimes, despite your best efforts, things just don’t go as planned. You experience challenges, setbacks and outright failures. You look back at your life and begin to count the few failures, losing sight of your many successes. What you forget is that so many success stories have resulted from failure to accept failure as an end result. If everyone gave up at...

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