In the 90’s, customers demanded to know where your products were made to ensure they weren’t supporting a company that used sweatshops. In the early 2000’s, customers wanted to know how and with what your products were made to ensure they weren’t supporting an environmentally irresponsible company. Today, customers want to know how your employees ...
When we work with leaders, we love to ask them, “How much can an employee steal from your organization before they get fired?” Almost always the leaders quickly respond by stating, “If an employee steals, they’re immediately fired.”
Top performers need to be rewarded based on their productivity and results. Organizations that have successfully implemented a well-defined pay-for-performance system understand that it’s almost impossible to have an engaged workforce that’s committed with both their heads and their hearts without having a performance management system in place that recognizes outstanding performance. We’re often asked ...
We are often asked by clients, “How many questions are needed to measure engagement?” If you ask Gallup, the answer is 12 questions. We answer this question with another question: “What results do you want to achieve, and what are the issues at hand?” You could ask any number of questions, but if the questions ...
For twenty-three years, we have conducted Employee Engagement Surveys. We have never conducted an Employee Satisfaction Survey. Why? We learned early on that you can have satisfied and happy employees while leading a company right out of business. What would make an employee satisfied? High wages, good benefits, predictability, a kind boss, job security, and ...
Yesterday I was trying to locate a particular type of broadband device for my laptop. Not wanting to waste time driving around in search of the product, I called a large, well known electronics store. Jonathan took my call, and couldn’t have been more pleasant. He said he didn’t know if they had that particular ...
Recently, one of our clients expressed concerns about allocating a budget for training and asked, “What if I invest in training, and then employees move on, taking my investment with them to a competitor?” My response was, “What if you don’t train them, and they stay with you forever?” By failing to make learning a ...
We recently had a conversation with a Senior VP of Human Resources who set a goal to conduct an Employee Engagement Survey. When we started to discuss her goals, she stated, “I have a challenge. Because the CEO and senior management team do not see the value of an engagement survey, when we get the ...
Wherever you turn, there are prolific naysayers and doomsday makers telling us how bad things are today. If you took all you hear about how bad things are seriously, you’d get seriously depressed. Don’t go there. There’s no payoff for wallowing in despair. Instead, exercise your choice. Choose a positive approach and look for the ...
Think about a great team of which you either are currently a member, or have been a member in the past. Typically, great teams have similar characteristics: A challenging, meaningful goal or vision Diverse talent and group composition Clearly defined actions leading to achievement of the goal Individual team members contributing to the collective success ...