Blog

8 Habits of Emotionally Intelligent Leaders

We’re all familiar with what an IQ is, but far fewer people are in touch with how their EQ, or emotional intelligence, impacts their success. To be effective at building relationships where people are motivated to follow them, leaders need to be able to understand and control their emotions, understand the emotions of others, and be able to adapt their...

Gratitude is Good for Us, and Good for Business

Gratitude has one of the strongest links to mental health and satisfaction with life of any personality trait—more so than even optimism, hope, or compassion. Grateful people experience higher levels of positive emotions such as joy, enthusiasm, love, happiness, and optimism, and gratitude as a discipline protects us from the destructive impulses of envy, resentment, greed, and bitterness. People who...

Do Your Words Attract or Repel Others?

To be successful as a leader, you need to be able to build relationships where people are highly motivated to follow your passion, vision, and direction. Consider for a moment the effect your words have on others. When you speak, are you building these relationships, or tearing them down? You think you’ve seen it all. Going through the TSA checkpoint...

The Critical Role of Top-Down Communication

Management at all levels of an organization play a significant role in the communication that flows down to employees. Despite their best efforts, top-down communication continues to be an issue for many of the organizations we encounter. According to our Employee Opinion Surveys, only 54.3 percent of the employees in our overall benchmark feel that communication flows effectively from upper management to...

Leading Your Team to Consensus

More than ever, organizations find themselves relying on consensus and buy-in from employees in order to stay competitive and successful. Global competition, mergers, acquisition, changes in governmental regulations, and increased customer demands all spell constant change for organizations. Convincing employees that change is both needed and valuable is easier when employees are involved and have buy-in in the change process....

7 Ways to Stay Positive in Tough Times

When the going gets tough, it’s hard not to wonder, how do you stay positive in a world that seems to be in total chaos? In an ever-changing world, circumstances arise that can challenge even the most determined of us. I have recently had the opportunity to help some people who have run into tough times. One person’s wife recently...

6 Ways to Create a Motivating Workplace Culture

Motivation is a critical element of employee engagement and organizational success. While employees need to have internal motivation, leaders are also responsible for creating a motivational culture where employees are able to contribute their best work. A recent Gallup poll showed that 70% of employees are “not engaged” or “actively engaged” at work.  Another national study revealed that less than...

How to Tactfully Discuss Customer Complaints with Employees

Customers are critical to a business’s success. So what happens when you receive multiple complaints from customers about an employee’s behavior? An executive we’re coaching recently faced this problem with a long-term employee. The complaints are centered on her communication style and the tone of voice used when discussing difficult topics or customer concerns. This situation was made extremely difficult...

Hire for Success (and Less Stress)

Hiring great candidates contributes to the long-term success of your team and organization. When hiring goes awry, however, it has far-reaching consequences. Have you ever thought to yourself, “I can’t believe I ever hired this person?”  Surprisingly, these thoughts often surface within the first few days or weeks of hiring an employee, yet some managers allow poor performance to continue...

Open Doors and Closed Minds

Many managers claim to have an open door policy. While these managers’ doors may be open, employees often find their minds are closed. Stated another way, their managers are not approachable, accessible or interested in their thoughts and ideas. The signs of a closed mind are listed below. Are you guilty of these habits? The manager doesn’t make time to...

Popular on the blog
beyond-engagement-cover_184x228Free White Paper
Beyond Engagement:  8 Proven Strategies to Workplace Excellence

Learn how your organization can achieve results through Workplace Excellence

Download Now

The Manager's Toolkit

The Manager's Toolkit is the one stop action planning website for becoming an even stronger, more effective leader. Managers will read recommendations, related articles, suggested actions, and watch informative videos that will guide them through improving their leadership skills.

Client LoginLearn More