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The Critical Role of Top-Down Communication

Management at all levels of an organization play a significant role in the communication that flows down to employees. Despite their best efforts, top-down communication continues to be an issue for many of the organizations we encounter. According to our Employee Opinion Surveys, only 54.3 percent of the employees in our overall benchmark feel that communication flows effectively from upper management to...

Leading Your Team to Consensus

More than ever, organizations find themselves relying on consensus and buy-in from employees in order to stay competitive and successful. Global competition, mergers, acquisition, changes in governmental regulations, and increased customer demands all spell constant change for organizations. Convincing employees that change is both needed and valuable is easier when employees are involved and have buy-in in the change process....

7 Ways to Increase Cross-Departmental Teamwork

  One of the most common consulting requests we receive involves helping executives and their organization improve cross-departmental teamwork. As organizations grow and competition increases, this lack of teamwork across departments can create serious problems.   In the business of sports, it’s common knowledge that you can’t consistently win without working as a united team. Unfortunately, some executives and managers...

8 Ways to Handle Employees Who Are Not Team Players

Occasionally, teams struggle to present a united front for a number of reasons. But when the problem stems from individuals who work for their individual benefit rather than the team’s benefit, it is the leaders responsibility to step in and help restore a high-performing team.   In sports, teamwork is critical to success.  Consider this question for a moment: Is...

When Top Performers Lose Their Edge

What do you do as a leader when your top-performing employees lose their focus and motivation?  If members of your team are not as engaged as they once were, several factors could be impacting their change in performance. I highlighted some of the leadership reasons behind employee disengagement in my article, 8 Ways to Convince Your Top Talent to Leave.  ...

Leading Through Crisis and Change

From time to time, every supervisor or manager will find they are in charge of a team in crisis. Crises come in many shapes and sizes. A few of the crises we have seen supervisors struggle with include team members who do not get along; company financial problems; morale or motivation at an all-time low; quality problems; customer service problems;...

8 Strategies for Effectively Dealing with Change Fatigue

The necessity of change for organizational growth and advancement is indisputable. But what do you do when your organization experiences too many changes, and you and your employees are feeling the effects of change fatigue? In a recent seminar on Effectively Dealing with Organizational Change, we presented to 50 physician leaders at one of the nation’s most prestigious health care...

9 Leadership Resolutions for 2016

The New Year inspires many with hope and resolution for a fresh start, and along with that optimism come many well-intentioned resolutions. By definition, a resolution is a firm decision to do or not do something. According to researchers, however, only 8 percent of people who make New Year’s resolutions actually stick with them for the entire year. Statistically, New...

How Should You Break Bad News to Employees?

Although I’m sure you’ve heard the cliché, “There is never a good time to tell someone bad news,” great leaders know that the actions you take can either mitigate or worsen the immediate impact of the bad news, as well as the long-term impact on the relationship you have with your employees. I’m coaching an executive who is planning to...

10 Traits of Leaders Who Successfully Drive Change

Leaders may or may not have a title, but what they always have are relationships where people are motivated to follow them in the direction they are heading. Leaders also have another thing in common; they are constantly taking action to improve the condition of their team or organization. Improvement signifies that something is changing. When we talk about improvements...

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