Kudos – Testimonials
“Wasn’t it an amazing game? It certainly was a great way to start the season. Funny story for you both, but an employee in our marketing department was talking to me this morning about how saw the nicest thing at the game last night. He said that he was walking through the concourse and an usher approached a guy in a wheelchair and asked him where he was watching the game, to which the guy must have told him somewhere not great, because the usher then said “come on, I know a better place for you” and escorted him away to presumably better seats. My employee friend in the marketing department knows nothing of the customer service training we had done, so it was especially great to hear this story come back to me. Anyways, I would like to think that this had everything to do with our training!”
Human Resources Executive, Boston Red Sox (Customer Service Training)
“Seriously, I have been thinking of “color” stories to describe those I know and love, and have pulled out the material before a discussion with someone on my team this afternoon. I loved the ability to choose and rank 3 things as opposed to a forced choice found in other inventories.
“In case, I miss you tomorrow, here’s what we heard after you left:
- “great comments from the leaders
- “expressions of ‘wished he could have spent the whole day with us’
- “repeated brief comments from attendees today saying they enjoyed the day and found it useful
“Our thanks to you, for your insight and direction about how we might use the information in recruiting. We especially appreciated your energetic, open, humorous, and relevant presentation.”
Executive Consultant, Kaiser Permanente (Relationship Strategies)
“I just wanted to make sure that you and your staff know how much I appreciate the work that was done to help PRECorp implement a new performance review process. The many hours spent, not only by you, Peter, but the behind the scenes effort by Dusty, Marilyn, and others I am not aware of, I believe will have a lasting impact on the employees of PRECorp and the members we serve. The sincerity of your effort and the enthusiasm you exhibit for your work is contagious.”
VP of Human Resources, PRECorp
“I heard nothing but raves! Everyone seemed to like the content and delivery and were impressed we had such local talent! Personally, I too picked up a few key things I will implement immediately as well! “
Administrator, Western Cancer Center (Lifetime Leadership Keynote)
“Jane and Peter – I just wanted to thank you for an outstanding retreat this week. I have heard nothing but positive comments and everyone is looking forward to Part 2. You both did an EXCELLENT job!”
Executive Director, Access Services (Strategic Planning Retreat)
“Wow! What a great day Thank you for helping us realize our potential as a team.”
Superintendent, Poway Unified School District
“Great job yesterday – as usual! The fabulous part is that ‘others ‘– and the high up ones – and not just me as I am biased – think so too! I also think you ‘won over’ some of the tougher skeptics in the group and made the topic and the challenges connected with our results seem attainable/actionable for them. Soooo good!”
VP of HR, St. John’s Knits (Employee Opinion Survey)
“I attended both Red Sox employee training sessions this past week and wanted to send a quick note thanking you for your time and the information you shared with us. Monday night’s supervisor training was honestly the most practical and applicable professional development that I have been part of – not only as a Red Sox employee, but also in my full time job as a teacher. In the past, we’ve received an even more in-depth customer service training as our supervisor session, which is helpful, but Monday’s shift in looking at how to be effective leaders gave me a truly renewed energy and sense of purpose in my specific role for the Sox. I left Monday with not only a lot to think about, but tangible ways to try out many of the ideas with my coworkers and our staff in the coming weeks. I really appreciated that I was able to gain so much from you.”
Supervisor, Boston Red Sox
“We’d like to thank you for the wonderful two day program. As you know, New Yorkers are not easy to impress and we were unsure how this program would be received (never having done anything like this before.) This was such an overwhelming success, we’re looking forward to having you come back.”
Office Administrator, Gibson, Dunn & Crutcher LLP
“A little feedback from the Sony Leadership Curriculum development team. You not only deliver an awesome session, you’re a great partner to work with!”
Manager, Organizational Development, Sony
“The feedback from last week was overwhelmingly positive. I actually had a DMM share with me that he felt it was the best program he had attended in his entire career.”
Asst. VP Learning & Development, Winners Intl.
“Over the course of two days, you inspired, motivated, and enlightened over 150 managers of this company. Your presentation elicited unparalleled feedback and enthusiasm.”
Director HR, Cubic Corporation
“Peter was our most beloved speaker. I was sitting in the rear of the room during his opening session on leadership. I watched the whole audience shift forward in their seats and I knew that he had captured their attention. Years ago, he had the same impact on me.”
Legal Administrator, Western Growers Association
“Thank you so much for giving us a fantastic keynote presentation at our Spirit Convention. Our employees are still buzzing about your message. Your knowledge and understanding of our organization really showed – your message was right on target!”
President and CEO, San Diego Convention Center Corporation
“When I first met you, you told me that you could condition even the largest offenders of customer service protocol and I figured that certain departments would fall into place, but never did I think that our events security group would ever come around. You did it! When it comes to Customer Service and Fan Loyalty Programs, there’s no doubt the first call should be to you!”
VP Marketing & Special Events, New England Patriots
“You have a wonderful ability to attract interest in the material from the beginning to the end of the day…and we especially appreciated the work sessions that were specific to ADP’s business. Thank you for the flexibility to modify your class so that these skills became even more applicable to us.”
ADP, VP Agency Relations
“Your session and the ability to present a concept in such a motivational and inspiring way was certainly the “spark” that set a fantastic tone for this two day event.”
Nokia, Human Resources Mgr.
“We have received numerous positive comments regarding your presentation. You have a wonderful ability to interject humor, keep the group motivated and the fast, energetic pace kept everyone on the edge of their seats the whole day!”
Campbell’s, VP Team Kroger