http://www.peterstark.com Helping CEOs, Managers & HR Professionals Wed, 10 Mar 2010 16:00:51 +0000 http://backend.userland.com/rss092 en From January 2010 Quest For the last 20 years, we have had the privilege of working with thousands of leaders. Leaders who are passionate about life and love what they do to earn their living. Leaders who are CEO’s, managers and supervisors representing all types of organizations and industries. What is important ... http://www.peterstark.com/goal_setting_dream/ Creating a Culture Rich in Innovative Product Development and Creative Problem Solving Thirty years ago, when you had a unique product, you knew you were probably going to be safe from a competitive price war for two or three years. Today, the time it takes a competitor to figure out what ... http://www.peterstark.com/business-innovation/ Don't Let this Happen! I’m a nice customer. You all know me. I’m the one who never complains, no matter what kind of service I get. I’ll go into a restaurant and sit quietly while the waiters and waitresses gossip and never bother to ask if anyone has taken my order. Sometimes ... http://www.peterstark.com/the-nice-customer/ Put Your Ego Aside We work with many managers and supervisors who would not have problems--or could have minimized their problems--if they had said, "I am sorry" or "I need your help." This sounds easy enough. But if it is so easy, why do some people in leadership find ... http://www.peterstark.com/made-a-mistake/ Surpass Customer Expectations Print this Page Subscribe You may also like: Choosing the Right Person for the Right Job Enhancing Communication from Top to Bottom Tips from Customers for Establishing a Loyal Customer Base http://www.peterstark.com/focus-on-customer-service/ Step Five: Write the Goal The research on high achievers shows that successful goal setters write out their goals. There is something almost magical about writing down goals. Without writing down the goal, it is merely an idea or a wish. Writing it down helps to bring it to life. Here is ... http://www.peterstark.com/goals3/ Step Three: Identify Roadblocks Now that you have identified your vision and you know what it will take to achieve by outlining key actions or goals, you can begin to identify the barriers or roadblocks that may get in your way. It may sound negative to spend your time and ... http://www.peterstark.com/goals2/ Step One: Create a Vision To start the visioning process, you must get in touch with your true desire. What is important to you? What matters? What do you care about? What do you really want? A vision comes from the heart. It must be truly meaningful to you. Create a mental ... http://www.peterstark.com/goals/ Great Managers Keep Their Employees Uncomfortable! Most managers feel they should keep everyone on their team happy and comfortable. But, we have found such managers usually have poor long-term job security. They are secure for a period of three to five years, then they are let go or moved to a ... http://www.peterstark.com/employees-change/ Expand Trust in your Organization Good managers, supervisors, and leaders take specific actions to create a climate that is conducive to open and honest communication. In this open communication climate, people feel free to give their input and ideas, information is shared freely, conflicts are openly discussed and worked through, and ... http://www.peterstark.com/open-communication-climate/