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Surviving and
Thriving Change - And Learning to Love It!
Every member of your organization is affected by the
accelerated pace of change that has taken place over the last
decade. Some members will merely survive the winds of
change often struggling every step of the way. Others will
thrive on change, seizing every opportunity to learn, grow, and
improve your organization. You'll leave this presentation
excited about change and armed with the skills you need to
design and successfully implement a change strategy. Peter
shares the secrets of "thriving" during change and how to ensure
a strong and successful future for you and your organization. (Specialized
program available for leaders/managers/supervisors on Leading
Change.)
Relationship Strategies -Building an Even Stronger Team
Accepting and understanding the fact people are different, and
therefore need to be treated differently, is integral to the
success of building any relationship. Successful leaders
understand that the key to building effective relationships
depends on their ability to identify the differences in people
and then treat them accordingly.
In this program, you will identify different behavioral styles,
isolate your own preferred leadership style, and learn how to
communicate most appropriately with each behavioral pattern.
When you learn to deal appropriately with different behavioral
styles, you will find it easier to establish trust, credibility,
and rapport with your counterpart. As a side benefit, you will
also find you have more open, honest and tension-free
relationships. This program will help you learn how to maximize
your leadership potential and your ability to influence others.
Customer Service - It's My Pleasure!
In the last decade customer service has become a top
priority for many organizations. Yet, with all this talk
about customer service, very few have mastered the art of
building customer loyalty. One dramatic change creating
this challenge is that customers are raising their demands on
what they consider an acceptable level of service. A level
of service that was acceptable to a customer three years ago,
creates an unhappy customer today. This insightful program
allows you to design an effective customer service strategy for
your organization that guarantees outstanding customer service
and lifelong customer loyalty every time!
Lifetime Leadership - Leaving a Legacy
We all can think of at least one person in our lives who has
had a tremendous impact on us. We would follow that person
anywhere they led, with enthusiasm and loyalty. Why?
Because a great leader can truly bring out the best in you, and
help you accomplish things you never thought were possible.
If you desire to be that type of leader, this program is for
you! By uncovering the characteristics of great leaders
and analyzing your leadership style, you'll see how you can
maximize the impact of your leadership on those who choose to
follow you.
Negotiation Skills - The Art of Getting What You Both Want
You are involved in negotiations every day of your life.
Whether you are agreeing on appropriate schedules and deadlines for
project, solving problems with customers, setting salaries,
acquiring more staff for your department, or going out to dinner
with your family, you need to be able to identify and utilize skills
of great negotiators. You'll learn the top strategies to use
in a negotiation and how to counter those strategies when they are
used against you. Following this step-by-step approach helps
you achieve what you both want in virtually any negotiation.
(Specialized programs available for sales, purchasing and contract
personnel.) For detailed information please visit
www.everyonenegotiates.com
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