Communicating Effectively
Individuals who are influential within organizations know the importance of strong communication skills. This seminar is designed to teach supervisors and managers practical skills and techniques to make communicating with others more effective. Participants will be involved in activities designed to increase awareness as to the importance of effective communication, and how the ability to relate well positively impacts working relationships throughout the organization.
OBJECTIVE:
Upon completion of this module, you will be able to:
- Identify the variety of ways in which we communicate
- Recognize the power of good listening skills and put them into practice
- Develop realistic skills to improve communication with superiors, employees, peers and customers
KEY TOPICS:
- Determine what factors help/hinder effective communication
- Identify common roadblocks to listening
- Understand effective questioning and summarizing techniques
- Practice the art of “inquiry” versus “advocating”
- Develop effective attending techniques to enhance the listening process
- Give feedback that is well-received and acted on
- Understand the impact that nonverbal communication has on the communication process
- Communicate in a way that makes others feel they are valued
- Develop an action plan detailing what you will do differently to enhance your overall communication effectiveness
For more information on Communicating Effectively, please call Peter Barron Stark Companies at 858.451.3601 or email info@peterstark.com.