Customer Service Training

Providing Extraordinary Customer Service

Before even beginning their interaction with your business or organization, many customers will have already researched your product or service online and read online reviews and experiences from your current or past customers. This change in the way customers approach businesses could mean serious financial loss for the organizations whose customer service representatives do not know how to treat customers, and a tremendous gain to those who do. Because customer service is one of today's most important business assets, this training session is for anyone who has, or is responsible for, internal or external customer contact.

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Professional Sports Teams

Since your customers have so many options for spending their entertainment dollars, it is imperative that they have a wonderful experience every time they interact with one of your ticket agents, game day employees, or vendors at your venue. We can create and deliver a customer service training program guaranteed to position your employees to delight your fans, creating a strong relationship to guarantee their repeat business.

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Legal Professionals

When working with clients at your law firm, associates are not just providing a service, they are building a relationship. The relationship between your clients and your legal professionals should be long lasting and should inspire your clients to refer their friends and family. Unfortunately, the poor customer service skills of a legal professional at any level of your law firm can hinder this. This training program will provide your legal professionals with the tools they need to cultivate client loyalty and build your law firm's reputation.

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Education Professionals

Today it seems that everyone knows the business of education better than the professionals do, and they are not shy about sharing their expertise. When upset, it is not unusual for customers to vent their frustration and anger toward the school secretary, bus driver, teacher, principal or other staff members on the school site. This program is designed to give educators and school support personnel the behavioral skills and tools they need to consistently provide high levels of service, as well as the confidence to effectively deal with difficult people, whether they are on staff, a parent or a community member.

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Medical Professionals

Patients and customers rely on quality service, organizations strive for it... why can't you make it happen consistently? Our customer service training program goes way beyond creating satisfied customers and focuses on building a relationship between the medical professional and the customer, resulting in loyalty. The only individuals in your organization that can make this happen are those on your customer service team: each and every employee within your health care organization. This program focuses on giving front line customer service representatives the skills they need to handle each interaction with patients confidently and positively, leading to increased loyalty.

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Technical Support Professionals

Great customer service is necessary for business survival today, especially in technical support situations where customers may already have experienced stress before calling for support. The experience your customers have with technical support professionals will be a deciding factor in whether or not they do repeat business with your organization. This customer service program is for those providing phone and email support in a highly technical field, and goes way beyond creating a satisfied customer to focus on building a loyal customer.

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Handling Difficult or Angry Customers

When customers, clients or guests are angry or frustrated, they tend to vent their anger and frustration towards whomever they are currently speaking to, employee or manager. Unfortunately, customers are far more likely to share or report negative customer service experiences rather than positive ones. This program is designed to give managers, supervisors, and employees the behavioral skills and tools they will need to handle the angry or difficult customers or guests with confidence and competence.

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Improving Internal Customer Service

Most employees understand the importance of providing great external customer service, however, few understand the necessity for providing quality internal customer service. Without each employee treating others within the organization with the same care and respect as they would show a customer, it is impossible to maintain a high level of external service. In order to achieve levels of service that create loyalty among customers, a high level of service and support must exist inside the organization. This program focuses on building the necessary skills to provide extraordinary internal customer service.

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Serving Different Types of Customers

Accepting and understanding the fact that people are different, and therefore need to be treated differently, is integral to the success of building any relationship. Regardless of title, the key to building successful relationships with customers depends on the employee's ability to identify the differences in people and then treat them accordingly. This program will help participants identify different behavioral styles in customers, isolate their own preferred style, and learn how to communicate appropriately with each customer's behavioral pattern.

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Customized Training

Didn't see the training course you were looking for?  Our senior consultants and trainers are experts at designing and delivering training programs that are personalized specifically for your organization, industry, team or challenge.  To find out more about how we can help you with your training needs, contact us by phone at: 858.451-3601 or email at:


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