Customer Service Surveys  

Staying on Top Means Staying in Touch

Organizations as diverse as financial institutions, school districts, hotels, and professional sports teams are all trying to raise the level of customer service they provide. Building customer loyalty is the most important way you can “stay on top” in today’s increasingly competitive market.

Customers are the cornerstone of a successful business. Ensuring their satisfaction should be the guiding principle behind every decision you make. That is why getting their input is so vital. Your customers are the best people to tell you how to serve them better.

Yet, as simple as it sounds, obtaining and interpreting input from your customers can be a confusing, overwhelming experience. This is where Peter Barron Stark Companies can put our years of experience to work for you developing and administering a customized Customer Service Survey.

We will work with you to create, administer, and process a survey that will determine the areas of your organization that are doing well and those that need to be improved or refined. Our service has only begun once the numbers have been crunched! After the initial survey process is complete, we use our expertise to interpret the results and make recommendations specific to helping your organization develop standards and action plans to increase customer satisfaction.

The development and administration of a truly effective Customer Service Survey requires a staff trained to design measurable questions and experienced enough to fully understand the implications of every response. Our service can save you time, is often more cost effective than an in-house survey, and will ensure candid customer responses.

Overview of the Survey Process

Interviews and Assessment

  • Consultants will interview a selected group of customers to determine the specific challenges and opportunities that need to be addressed
  • Interview feedback will be compiled into a written assessment
  • Assessment will be used to develop a questionnaire

Survey Administration

  • Finalized survey will be administered by Peter Barron Stark Companies

Results & Recommendations

  • Management will receive an executive summary including all data, results, and recommendations
  • Consultant will meet with the management team to review results and recommendations

For more information on Customer Service surveys, please contact our staff at (858)451-3601 or email us at info@peterstark.com