Don’t Let this Happen!
I’m a nice customer. You all know me. I’m the one who never complains, no matter what kind of service I get.
I’ll go into a restaurant and sit quietly while the waiters and waitresses gossip and never bother to ask if anyone has taken my order. Sometimes a party that came in after I did gets their order taken before me, but I don’t complain. I just wait.
And when I go to the store to buy something, I don’t throw my weight around. I try to be thoughtful of the other person. If a snooty salesperson gets upset because I want to look at several things before making up my mind, I’m just as polite as can be. I don’t believe rudeness in return is the answer.
I never kick. I never nag. I never criticize. And I wouldn’t dream of making a scene, as I’ve seen some people in public places. I think that’s uncalled for. No, I’m the nice customer.
And I’ll tell you who else I am.
I’m the customer that never comes back!
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Filed under: Customer Service, Peter's Blog on March 5th, 2010 No Comments »
Surpass Customer Expectations
What is your company doing to raise the bar and exceed your customers’ expectations? If you are not continually improving how you produce your products and deliver your service, you cannot exceed your customers’ expectations. Customers are pickier, now more than ever, about where they spend their money. Look at it from your customers’ perspective: what makes your company so special to them that they are willing to spend hours/days/weeks of their pay on your products or services? And how can you make what you have to offer important enough for them to want to suggest your organization to their friends and families?
The following six recommendations will help your organization take customer satisfaction to an even higher level.
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Filed under: Customer Service, Peter's Blog on March 2nd, 2010 No Comments »
Survey Results Show Insight into Providing Extraordinary Customer Service
In today’s economy, customers are understandably apprehensive before spending their hard earned money on any goods or services. This is making the market place increasingly competitive – the days are gone when the product alone can keep us profitable and ahead of our competition. So, what will? Let’s turn to the experts and ask the customers!
Here at Peter Barron Stark Companies, we recently surveyed over three hundred people and asked them what constitutes great service. This is a summary of the top eight areas they identified:
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Filed under: Customer Service, Peter's Blog on October 7th, 2009 No Comments »
Ten Steps to Win With Customers
Recently I found myself one of the last two people at the airport baggage turnstile. The turnstile was going around and around but unfortunately my luggage was not on it. The other gentleman whose luggage did not arrive proceeded over to the lost luggage counter. He thought the way he could get the counter person to find his lost luggage quicker was to yell at her. It was her quick-witted response to this gentleman I will never forget. After being yelled at for about one minute, she quietly replied, “Sir, it is 11:55 p.m. and there are only two people in this whole world who care about your lost luggage. I need you to know, one of them is rapidly losing interest.”
Almost every manager has had an experience in dealing with a difficult employee or customer. The following ten tips will help you win with customers in difficult situations.
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Filed under: Customer Service, Peter's Blog on September 18th, 2009 No Comments »
