Humor in the Workplace

Yellow figure standing out from the dark crowdWherever you turn, there are prolific naysayers and doomsday makers telling us how bad things are today. Not only are things dismal now, they are going to get worse in the future. If you took all you hear about how bad things are seriously, you’d get seriously depressed. Don’t go there. There’s no payoff for wallowing in despair. Instead, exercise your choice. Choose a positive approach and look for the humor in your situation.

Make it fun. The people left on the front lines have survived the worst recession in modern times. They are burned out. They are tired of doing more, with less, for the good of the company. They have given their all, are grateful for the job, but enough is enough. Morale is down.

While you don’t have any control over marketplace factors that impact your workplace, you do have control over how you react to them. Look for the humor in even the most difficult circumstances. Fun, humor and laughter make work more enjoyable by reducing stress and improving morale. They not only help the team deal with the frustrations in a positive manner, they help put challenges into perspective. While we can’t control the stressors, we can control how we react to them.

Using humor and laughter in the workplace helps achieve the following positive outcomes:

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Take Time Off Work – Your Success Depends on It

From the November 2011 Quest for Leadership Excellence Newsletter (sign up)

Sunset in Greece - Managers Taking Vacations Peter Barron StarkVacation. There, I said it. Many US workers treat this term as a bad word that must be avoided. What most people don’t realize is that long hours at work and mountains of unused vacation time are not synonymous with results. In fact, it is safe to say that the exact opposite is true.

On a recent trip abroad, I met a couple who truly knew the value of vacations. The husband worked a demanding job that came with a high amount of stress and a reputation for causing heart attacks. He managed a team of employees in an organization where working 60 hours a week was the norm and the main priority in life was the next promotion. When his wife was diagnosed with bone cancer in her mid forties, he took time off to care for her, and, once her cancer went into remission, they made it their goal in life to see the world. Ever year they take time off to travel and, so far, have been to over twenty different countries. While he’s gone, he still has to check into work every now and then, but taking time off has put his problems at work into perspective, lowered his work-related stress incredibly and shown his team that there is life outside of work. To get the benefits of vacation, we don’t all have to be world travelers, we just need to take time off to relax, do things we’ve been wanting to do and maybe even take in some different scenery.

As a leader, you most likely see the value in your employees taking vacations, but do you allow yourself the same privilege? If not, why is that? Are you worried that your team will encounter problems while you’re gone? Or, are you really worried that work will go on as usual while you’re away? Sometimes, that is the hardest one to admit. By taking time off, you show your employees that you trust them.

Here are other reasons that show us why vacations are paramount, especially for leaders:

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Successfully Saying ‘No’

Woman holding yes and no signs, trying to decide her response To be a successful leader, it is equally important to know when to say ‘yes,’ as it is when to say ‘no.’ In life, there are times when you have to successfully tell people ‘no’ in a way that builds a relationship even stronger. The challenge is that for some managers, the word ‘no’ is the equivalent of a four letter word. The managers who don’t like the word ‘no’ believe that telling someone a resounding ‘no’ could cause the relationship to deteriorate to the point that others on the team or in the organization will not like or support her as a leader.

A portion of your success as a leader is in telling people ‘no.’ The following are examples where it is most likely in your best interest to tell others ‘no.’

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5 Tips for Managing Creative Employees

Creative employee with colored pencils in his business suit pocket - Peter Barron Stark Companies We live in exciting times. The speed of innovation is moving so fast that no one can afford to be complacent. Sitting on the sidelines will guarantee only one thing . . . obsolescence. To keep your business at the forefront, thriving amongst a sea of competitors, you need creative, innovative team members.

Truly creative employees have been described as:

  • Self-confident
  • Optimistic
  • Enthusiastic
  • Risk takers
  • Uncompromising
  • Having an unusual ability to concentrate
  • Intensely absorbed in their work
  • Comfortable with ambiguity
  • Above average in intelligence
  • Averse being bossed or policed

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How to Communicate Your Vision Like Steve Jobs and the Best-of-the-Best

From the October 2011 Quest for Leadership Excellence Newsletter (sign up)

How to Communicate Your Vision Like Steve Jobs Peter Barron Stark Companies For nearly thirty years, executives, managers and employees alike have marveled at Steve Jobs’ ability to innovate. After all, Jobs did not only foresee the future of technology (and music, and animation), he created it. It’s clear that Jobs was one of the most visionary leaders of our times. But, what most people don’t realize is that if it were not for his dedication to communication, the way we interact with technology today would be vastly different. His excitement when introducing new products mesmerized customers. His commitment to specifically communicating what he envisioned motivated employees at all levels and made revolutionary products and services possible.

With poor marketing and ineffective organizational communication, his visions would have remained just that: visions.

Looking at the way that Jobs’ visions were turned into reality serves as a reminder of the importance of communication. The picture he had in his mind for the future was brought to life by his ability to trickle communication of his vision down to all levels within his organizations. It is difficult, if not impossible, for employees to arrive at their destination if you, their boss, are not crystal clear in providing them with the directions and road map detailing their journey.

Steve Jobs’ clear communication of his vision is also consistent with what we have found in our employee opinion survey results.

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How to Communicate When Under Stress

Stressed businessman talking to employee on the phone - Peter Barron Stark Companies As a leader, you have two important goals. First, you need to build relationships where people want to follow you and help you accomplish the mission, vision and goals of your team or organization. Second, you want to develop future leaders.

If building relationships where people were motivated to follow was easy, then every manager would be a leader. Most managers are not leaders. Direct reports do what they are told to do because the manager or boss said to do it. If another job came along somewhere else in the organization, even at the same pay rate, these employees would gladly move because they have no relationship with a leader. One of life’s great leadership examples is when a manager leaves one company, joins another, and then offers that employees from his old organization take a job at the new company for less money than they currently make. When employees make the decision to join their old manager at the new company, is it clear that manager has risen to the status of leader. These employees had a choice to make, and they choose to follow the leader.

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The Great College Myth

You Don’t Always Need a Formal Education to be a Success

Richard Bronson and Governor Bill Richardson in front of Virgin Galactic's WK2/SS2, the world's first manned commercial spaceships Throughout your primary education, how many times were you told that your success in life, or in business at the very least, was tied to going to college? 10? 50? Lost track? Us too. Looking at unemployment statistics, we see that as of July 2011, the unemployment rate for High School graduates was at 9.5%, while the unemployment rate for those with a bachelor’s degree or higher was 4.4%. These figures speak about the importance of a higher education, but don’t necessarily prove that higher education is a prerequisite for great success.

Would you say that Steve Jobs, Rachel Ray, Richard Bronson, Glenn Beck, Mark Zuckerberg, Coco Chanel, Jay Van Andel and Joel Osteen are succesful? Each of the people above has achieved great success in their career without ever graduating from college. And they certainly are not counted in the unemployment rate.

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Management Fads

Is the latest management strategy a trend that will help your organization, or is it just a passing fad?

Yellow figure standing out from the dark crowd Seth Godin says it best: “You can’t stand out if you fit in all the way.”

Since we began our careers as consultants, we have watched leaders who feel like they have to follow the latest management trend, struggle to figure out how to apply it to their organization. While I admit that there are some good management trends that we can apply to our teams and organizations, it’s difficult to see the amount of resources that go into implementing the newest trends when they don’t seem to be benefiting the organization. Those resources could have been better spent in hiring the right people, inventing new products, improving the customer experience, shortening delivering times, lowering costs, increasing sales and improving profits.

What are some of the more well known management strategies that we have experienced?

  • Quality Circles
  • Management by Objectives (MBO)
  • Management by Walking Around (MBWA)
  • Total Quality Management
  • Re-Engineering
  • Lean Manufacturing
  • One Minute Management
  • Empowerment
  • Accountability
  • Competencies
  • Six Sigma
  • Learning Organization
  • Peak Performance
  • Right Sizing
  • Employees Are Our Most Valued Asset
  • Dilbert (We had to add one for the cynics)

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Take Control of Your Email Inbox

From the September 2011 Quest for Leadership Excellence Newsletter (sign up)

Take Control of Your Email Inbox Managing multiple priorities, taming the email beast, and achieving work-life balance are all contemporary buzz terms for learning how to stay on top of our demanding jobs and schedules. Whatever you call the approach, the aim is always to help us improve our efficiency, achieve our goals, and feel good about ourselves and the outcome. In this Quest, we are going to tackle just one aspect of time management… how to stay on top of your email.

According to Pingdom, (an Internet company that monitors and troubleshoots websites and servers), in 2010 approximately 107 trillion email messages were sent globally, with an average of 294 billion messages being sent daily. It is hard to envision what 294 billion even looks like, but we know for sure, based on what we hear from leaders in our seminars, that email overload is both rampant and toxic today.

Leaders are telling us that they routinely receive hundreds of emails each day, and feel buried under a continuous stream of important and not so important messages. Last week, one frustrated manager confided in us and said, “I’ve got messages in my inbox that are more than a year old and, I still haven’t taken action.”

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Coaching Employees

The Coaching Discussion Model

Business Woman listening to employee - coaching - Peter Barron Stark Companies On Tuesday, we shared some tips on how to address employee issues when they occur. Our goal was to help you get the employee to acknowledge inappropriate behaviors and come up with a plan for what he/she will do differently in the future. Today, we’ll give you some guidelines for addressing more challenging, reoccurring behaviors . . . issues that you have addressed in the past, but the problem hasn’t been resolved. This is where the coaching discussion comes in.

The purpose of the coaching discussion is to redirect the employee’s behavior. You want the employee to stop the inappropriate behavior and start demonstrating appropriate behavior. It is a two-way process, a discussion. The intended purpose is for the employee to be engaged in the discussion as well. In fact, the employee should be talking more than the supervisor or the manager. Using the following six steps of the Coaching Discussion Model will make your coaching discussions effective.

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How to Handle a Difficult Employee

Lazy employee messy desk bored woman Peter Barron Stark Companies If you are a leader, chances are good that you have had at least one employee in your career who has caused you to lose sleep. Maybe the employee is frequently late, is participating in gossip or is making reoccurring mistakes. Our advice for difficult behaviors in employees is to train them, coach them and if that still doesn’t work, share them with a competitor.

When you address the issue appropriately, it may even shed light on a behavior that employee wasn’t aware that was an issue. Open up the lines of communication through the following actions:

Remain calm. If you have ever driven home from work saying, “Now, why did I say that?” chances are you may have regretted giving feedback to an employee when you were mad. If you are angry or emotional, postpone the discussion until you are feeling more in control. Remember, communication is permanent. Do not lose control of the discussion or say something that may later come back to haunt you.

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Getting Leadership Buy-In

How to Get Leaders on Board with a Change

Two business men talking Peter Barron Stark Companies There is no such thing as organizational change. Organizations don’t change. The only thing that does change in an organization are the people within it: when enough people have bought into the change, we then see the changes happening.

Any change that impacts our life is uncomfortable. If you don’t believe that, just move your watch for one day to the opposite arm. Most of us like the comfort of predictability. When organizational change impacts us personally, it rocks our status quo. If given a choice, we’d typically rather keep on doing it the way we’ve always done it.

How do organizations successfully lead organizational change? They don’t, until their leaders champion the change. Organizational leaders have the power to lead the change, or sabotage it. Employees grow immune to the flavor of the month when it comes to accepting change and will look closely at their leaders to see if they are walking the talk when it comes to buying into the change being mandated.

The following tips will help ensure that your organization’s leaders are role models for leading the change being proposed.

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To Lead Others, Start with Yourself

From the Quest for Leadership Excellence Newsletter (sign up)

Woman standing cross-armed - peter barron stark companies Today’s successful organizations are led by talented leaders who have high expectations for their organization, their employees and most importantly, for themselves. In many cases, long before they received their title, these leaders were demonstrating their leadership capacity by leading themselves. What do we mean when we talk about leading yourself? When you are a successful self-leader, you typically achieve the following:

A Compelling, Positive Vision:

There are three types of vision:

  • A positive vision: Today is good and tomorrow will be even better.
  • A status quo vision: I hope tomorrow is as good as today.
  • A negative vision: If you think today is bad, just wait until tomorrow when…

Before you lead others, you need to have a compelling, positive mental vision of where you are going. What are your goals with your organization, your team and yourself? The only leadership vision that energizes a team is a positive vision that paints a picture of the intended destination and focuses individual effort on team outcomes.

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Keeping Employee Morale Up

In Good Times and Bad

Happy Employees - Peter Barron Stark CompaniesDepending on which business analysts you listen to and believe, the recession is over (or not) and business projections for the coming year are improving, (or not). Although the experts cannot agree on the future of our global economy, there is no disagreement that most businesses and industries have experienced significant blows to what was business as usual.

While most of our clients are cautiously optimistic about the future, many are still dealing with lingering pain points, including keeping morale up during difficult times. In a recent survey conducted by Express Employment Professionals, 19,000 companies were questioned about their hiring plans for the second quarter of 2011. In addition to identifying what sectors anticipated hiring, the survey also found that 62% of the respondents were concerned, or highly concerned, about morale in the workplace. Respondents identified reasons for low morale, including:

  • Fear of lay-offs or general job security
  • Employees feeling undervalued
  • Poor communication
  • Lack of confidence in management

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Hire Smart

Business men shaking hands Great leaders have the confidence to hire smart talent and then get out of the way, letting people do what they do best. They surround themselves with people who not only have the necessary technical expertise, but are as passionate and excited about the success of the business as they are.

These leaders hire people with a can do, take charge attitude; people who know how to get things done, even when the boss is not around. These talented contributors not only get things done, they challenge the status quo, sharing recommendations that no one had ever thought of before. They are thinkers, not just doers. In some cases, they are smarter than the boss . . . at least in their area of expertise.

However, some leaders, fearful for their job security, strive to be the brightest star and hire accordingly. If you find yourself working long hours, putting out daily spot fires and herding cats to ensure that that things consistently turn out right, we challenge you to think about hiring someone smarter than you are . . . at least in a particular area of expertise.

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How to Sabotage Your Team

12 Leadership Traits That Are Guaranteed to Sabotage Your Team and Lower Morale | Quest for Leadership Excellence Newsletter (sign up)

A man yelling into a microphone symbolizing bad leadershipWe have spent the last 20 years identifying the traits that make leaders successful. This has led us to strongly believe that there is a significant difference between leaders and managers. Managers always have a title and a formal position on the organizational chart. Leaders may or may not have a title but they always have a relationship with people who make a conscious decision to follow them.

Over the past several weeks, we have conducted executive coaching for leaders who were in jeopardy of losing their jobs. Our prediction is that they will lose their jobs… it is just a matter of time. Based on our work with leaders, here are 12 leadership actions we have found that undermine a leader’s ability to build relationships where people are highly motivated to help the leader accomplish goals:

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6 Ways to Reward Your Staff

Happy employee at her computer - Peter Barron Stark CompaniesThink about a great team of which you either are currently a member, or have been a member in the past. Typically, great teams have similar characteristics:

  • A challenging, meaningful goal or vision
  • Diverse talent and group composition
  • Clearly defined actions leading to achievement of the goal
  • Individual team members contributing to the collective success of the team
  • All team members are valued, regardless of rank or position
  • People feel recognized for their contributions
  • All the characteristics listed above are critical to the overall success of a team, but we feel the last two are essential: team members feeling valued and recognized for their contributions. The following six tips will help ensure that you are meeting your team members’ intrinsic needs for feeling valued and recognized:

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    Reinvent or Die

    An Abandoned shopping center to illustrate the importance of keeping company competitive. Peter Barron Stark Companies. Globalization, dazzling advances in technology and increased customer demands drive organizational change. To remain competitive, your organization and its people must be willing to adapt, or even completely reinvent, to stay relevant.

    As opposed to waiting for the market to force you or your organization to change, why not try leading the change?

    For inspiration, keep the following case studies in mind. For over 150 years, these companies have survived a dynamic, competitive market, the ups and downs of business cycles and the whimsical nature of customers. In an economy of constant change, they’ve figured out where they need to be next and how to get there.

    In 1850, American Express began as an express mover of goods, securities and currency throughout New York state. Realizing that it was difficult for people to obtain cash outside of their immediate banking area, American Express introduced large scale travelers’ checks in 1891, and, in 1958, began issuing travel charge cards.

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    9 Ways to Handle Challenging Co-workers

    This blog entry has been adapted from the June 2011 issue of The Quest for Leadership Excellence newsletter (sign up here)

    Paper people cut outs holding hands It’s a basic fact of employment… you can choose your friends, but not your co-workers. If you’ve worked for any length of time, you’ve probably come to realize these two simple premises about workplace relationships:

    • Some people are a whole lot easier to get along with than others
    • Sometimes you have to work with people that you just can’t stand

    Those that drive you crazy might be a micromanaging boss; a controlling co-worker; a gossipy team member; someone who works at a snail’s pace; an arrogant, self-serving, incompetent peer; or an intimidating communicator with an advanced degree in sarcasm. Whatever the deviant behavior is, you’re stuck with trying to make the relationship work and achieve a positive outcome.

    We recently worked as executive coaches with two senior level managers who had a history of not getting along. By the time we were asked to facilitate a process to get their teamwork back on track, the relationship between the two could be described as dysfunctional, at best. Neither manager was talking to the other. The relationship had soured to the point that not only were the managers not talking to each other, their employees had ceased talking to their counterparts in the opposite department. Both managers could articulate a litany of character flaws in their counterpart and had ample documentation to prove the wrongs.

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    What Employees Need to Shine

    Woman standing in front of a team signifying leadership and happy employees What is a distinguishing characteristic of a great leader?

    Great leaders make sure that team members have the tools and skills necessary to get their jobs done. Being a phenomenal leader is a lot easier when you’ve got great team members. An exemplary employee is one who communicates their goals and what they need from the leader to maximize their success.

    These employees are:

      Thinkers: They are constantly thinking about ways they can improve their work, the business, help their leader become even stronger or improve the service they provide to customers.

      Confident: They go into the job motivated because they deeply believe they can make a positive difference.

      Empowered: Many people believe that empowerment starts with the boss. Great employees tend to make good decisions, take action and keep their boss in the loop each step of the way so there are no surprises.

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