The Secret to Inspiring Others? Optimism

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Four people's hands grouped together signifying teamwork Research has conclusively shown that engaged employees are more productive and satisfied. John Maxwell, America’s noted authority on leadership, said, “An organization cannot rise above its level of leadership.” This means that leaders’ attitudes set the tone for those who follow them. Therefore, if you find that many of your employees are not motivated, it’s time to do some self-reflection. Employees will not thrive under negative leadership. Now, we don’t know anyone who would refer to themselves as negative, but people who would be considered negative often call themselves realists. These self-proclaimed realists seldom have many motivated people following them.

On the flip side, employees don’t want a Pollyanna who ignores reality and believes that despite all the evidence, everything will turn out just fine.

Whether you describe yourself as a realist or an optimist, leaders today need to be positive, self-confident, have high-expectations, take initiative, be resilient and accountable. Most employees want to work for a leader who truly believes that tomorrow is going to be even better than it was today, and is taking the necessary actions to turn those beliefs into a reality.

The following are nine keys that will help you become a more positive leader; a leader who makes even the realists excited about tomorrow.

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The Beauty of Failure

Yellow figure standing out from the dark crowd Sometimes, despite your best effort, things just don’t go as planned. You experience challenges, setbacks and outright failures. You look back at your life and begin to count the few failures, losing sight of your many successes. What you forget is that so many success stories have resulted from failure to accept failure as an end result. If everyone gave up at their first failure, no one would learn how to ride a bike, read or tie their shoes. Accomplished people realize that failure is just a part of the path to success. Here are few examples of famous individuals who had a taste of failure before succeeding:

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Local Focus Pays Off for Arizona State Credit Union

By Paul Stull, senior vice president, strategy and brand, Arizona State Credit Union, Phoenix.

In October 2011, Arizona State Credit Union received its highest monthly membership growth in more than a decade. We did it by focusing on local roots. We’ve been monitoring consumer sentiment for some time and knew there was a strong preference to buy local. Even big chain grocery stores feature locally produced products. It was clear this was a trend that could serve credit unions well. We created a campaign featuring television, radio and newspaper ads around the values of being part of a credit union. That campaign was running when Bank of America announced in infamous debit card fee, so we benefited from already having a positive message out there.

Continue reading original article from Credit Union Magazine for more about their strategy.

How to Communicate Your Vision Like Steve Jobs and the Best-of-the-Best

From the October 2011 Quest for Leadership Excellence Newsletter (sign up)

How to Communicate Your Vision Like Steve Jobs Peter Barron Stark Companies For nearly thirty years, executives, managers and employees alike have marveled at Steve Jobs’ ability to innovate. After all, Jobs did not only foresee the future of technology (and music, and animation), he created it. It’s clear that Jobs was one of the most visionary leaders of our times. But, what most people don’t realize is that if it were not for his dedication to communication, the way we interact with technology today would be vastly different. His excitement when introducing new products mesmerized customers. His commitment to specifically communicating what he envisioned motivated employees at all levels and made revolutionary products and services possible.

With poor marketing and ineffective organizational communication, his visions would have remained just that: visions.

Looking at the way that Jobs’ visions were turned into reality serves as a reminder of the importance of communication. The picture he had in his mind for the future was brought to life by his ability to trickle communication of his vision down to all levels within his organizations. It is difficult, if not impossible, for employees to arrive at their destination if you, their boss, are not crystal clear in providing them with the directions and road map detailing their journey.

Steve Jobs’ clear communication of his vision is also consistent with what we have found in our employee opinion survey results.

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The Great College Myth

You Don’t Always Need a Formal Education to be a Success

Richard Bronson and Governor Bill Richardson in front of Virgin Galactic's WK2/SS2, the world's first manned commercial spaceships Throughout your primary education, how many times were you told that your success in life, or in business at the very least, was tied to going to college? 10? 50? Lost track? Us too. Looking at unemployment statistics, we see that as of July 2011, the unemployment rate for High School graduates was at 9.5%, while the unemployment rate for those with a bachelor’s degree or higher was 4.4%. These figures speak about the importance of a higher education, but don’t necessarily prove that higher education is a prerequisite for great success.

Would you say that Steve Jobs, Rachel Ray, Richard Bronson, Glenn Beck, Mark Zuckerberg, Coco Chanel, Jay Van Andel and Joel Osteen are succesful? Each of the people above has achieved great success in their career without ever graduating from college. And they certainly are not counted in the unemployment rate.

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Getting Leadership Buy-In

How to Get Leaders on Board with a Change

Two business men talking Peter Barron Stark Companies There is no such thing as organizational change. Organizations don’t change. The only thing that does change in an organization are the people within it: when enough people have bought into the change, we then see the changes happening.

Any change that impacts our life is uncomfortable. If you don’t believe that, just move your watch for one day to the opposite arm. Most of us like the comfort of predictability. When organizational change impacts us personally, it rocks our status quo. If given a choice, we’d typically rather keep on doing it the way we’ve always done it.

How do organizations successfully lead organizational change? They don’t, until their leaders champion the change. Organizational leaders have the power to lead the change, or sabotage it. Employees grow immune to the flavor of the month when it comes to accepting change and will look closely at their leaders to see if they are walking the talk when it comes to buying into the change being mandated.

The following tips will help ensure that your organization’s leaders are role models for leading the change being proposed.

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To Lead Others, Start with Yourself

From the August 2011 Quest for Leadership Excellence Newsletter (sign up)

Woman standing cross-armed - peter barron stark companies Today’s successful organizations are led by talented leaders who have high expectations for their organization, their employees and most importantly, for themselves. In many cases, long before they received their title, these leaders were demonstrating their leadership capacity by leading themselves. What do we mean when we talk about leading yourself? When you are a successful self-leader, you typically achieve the following:

A Compelling, Positive Vision:

There are three types of vision:

  • A positive vision: Today is good and tomorrow will be even better.
  • A status quo vision: I hope tomorrow is as good as today.
  • A negative vision: If you think today is bad, just wait until tomorrow when…

Before you lead others, you need to have a compelling, positive mental vision of where you are going. What are your goals with your organization, your team and yourself? The only leadership vision that energizes a team is a positive vision that paints a picture of the intended destination and focuses individual effort on team outcomes.

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How to Sabotage Your Team

12 Leadership Traits That Are Guaranteed to Sabotage Your Team and Lower Morale | Quest for Leadership Excellence Newsletter (sign up)

A man yelling into a microphone symbolizing bad leadershipWe have spent the last 20 years identifying the traits that make leaders successful. This has led us to strongly believe that there is a significant difference between leaders and managers. Managers always have a title and a formal position on the organizational chart. Leaders may or may not have a title but they always have a relationship with people who make a conscious decision to follow them.

Over the past several weeks, we have conducted executive coaching for leaders who were in jeopardy of losing their jobs. Our prediction is that they will lose their jobs… it is just a matter of time. Based on our work with leaders, here are 12 leadership actions we have found that undermine a leader’s ability to build relationships where people are highly motivated to help the leader accomplish goals:

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Reinvent or Die

An Abandoned shopping center to illustrate the importance of keeping company competitive. Peter Barron Stark Companies. Globalization, dazzling advances in technology and increased customer demands drive organizational change. To remain competitive, your organization and its people must be willing to adapt, or even completely reinvent, to stay relevant.

As opposed to waiting for the market to force you or your organization to change, why not try leading the change?

For inspiration, keep the following case studies in mind. For over 150 years, these companies have survived a dynamic, competitive market, the ups and downs of business cycles and the whimsical nature of customers. In an economy of constant change, they’ve figured out where they need to be next and how to get there.

In 1850, American Express began as an express mover of goods, securities and currency throughout New York state. Realizing that it was difficult for people to obtain cash outside of their immediate banking area, American Express introduced large scale travelers’ checks in 1891, and, in 1958, began issuing travel charge cards.

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Successfully Lead an Innovative Culture

How to Empower Employees While Ensuring that Everyone is on the Same Page

Team sitting at an office table working together We recently worked with the VP of a financial institution who was challenged by the fact that one of his managers was constantly trying to change the ways of the bank. Although many banks have had to change radically over the last 36 months, historically, banks have not been well known for rapid change and innovation.

When we talked with the manager, we found out that he had come from a consulting firm that specialized in working with banks and he felt that all of the ideas he shared and wanted to implement were proven strategies that would improve the organization. The VP felt that the current processes and products were working well, customers were happy and, if ain’t broke, don’t break it.

On this project, we made several recommendations to both the VP and the manager. First, our recommendations for the VP:

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3 Keys to Clearly Communicating the Organizational Vision to Employees

Make Sure that Your Vision is More than Just a Piece of Paper on the Wall

Certificates all Over WallsEmployees may like reading a mystery, but they don’t like working in one. Heidi Grant Halvorson, writing for Fast Company, says it right when she says, “Make a point of saying exactly what you mean, and asking for exactly what you want, and you will be pleasantly surprised by how often you get it.” It is difficult, if not impossible, for employees to arrive at their destination if you, their boss, are not crystal clear in providing them the directions and road map detailing their journey.

In our twenty years of conducting employee opinion surveys, we have collected data from 100,000 employees and have noted significant variances between the Overall PBS Benchmark and the Best-of-the-Best PBS Benchmark-the top 25% percent of organizations surveyed. (Click here for more information on PBS Benchmarks)

One thing that has caught our attention over the years is that the Best-of-the-Best PBS Benchmark is significantly higher than the Overall PBS Benchmark in the communication category. Here’s what the Best-of-the-Best organizations do better:

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Promoting a Creative Work Environment

Creativity is Today’s Competitive Weapon

Poster with the phrase Make Mistake Faster Innovation is quickly becoming the word du jour despite being around as a concept since the beginning of man. For the longest time, it has simply been called creativity. The other day I noticed that on almost every TV commercial, the word innovation was mentioned at least once. And it’s not just commercials, it manages to creep its way into articles, books and now even job titles, like Chief Innovation Officer. This has got me thinking…

Who’s in charge of creativity (spotting problems and identifying new and different solutions) at your organization?

Ideally, your answer should be “everyone.”

Up until recently, creativity and innovation were typically viewed as the responsibility of a small number of people, usually those residing in the R & D department. Today, it is widely felt that those organizations that will be the most successful are those which expect, value and reward creativity throughout the organization. These organizations will work hard to create an environment where creativity thrives, leading to even greater employee engagement, motivation, productivity and ultimately, a stronger bottom line.

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Bouncing Back is Overrated

Resilient People Don’t Bounce Back: They Spring Forward

Yellow figure standing out from the dark crowd It’s a hard fact to face, but it’s the truth: because of the economy, many people have not only fallen short of their goals, but have moved further away from their dreams and vision. Maybe you know someone who has lost their job. You may have not received that raise or promotion you were hoping to achieve. Perhaps you feel your organization has taken a step back on the road to achieving its vision. You’ve spent all this time mapping out your future/time/life to achieve your vision and now you may feel road blocked.

Keep in mind, this is only a detour.

With resilience, adversity does not define you, it refines you. Many people have talked about resilience being the ability to bounce back. Winston Churchill once said, “Success is going from failure to failure without the loss of enthusiasm.”

It is our belief that resilience is even bigger than just bouncing back to where you were before. People who are the most resilient are actually able to spring forward and, because of the adversity, emerge stronger.

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What’s Wrong and Who Can We Blame?

When you feel like complaining or blaming…take action!

While standing in a feidl, two people are holding a red arrow and pointing it at one man - Peter Barron Stark “The best years of your life are the ones in which you decide your problems are your own. You don’t blame them on your mother, the ecology, or the President. You realize that you control your own destiny.”

– Albert Ellis

There has never been a better time to complain. The economy stinks. Raises are small…if at all. The stock market has been flat for 10 years. New business is harder to generate because many business leaders are scared and are hesitant to spend more money. Deflated retirement plans, or the lack of retirement plans, have added years of more work to people’s dreams. People are struggling to find work. Other’s have given up trying to find a job and are desperately trying to financially survive. Employee engagement is down as more and more people are asked to do a whole lot more with a lot less. When you think about it, if there has ever been a prime time to complain…it’s now!

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How to Get Employees Excited About Your Business Vision

Most entrepreneurs dream of a staff that puts in long hours, devises creative ideas, and generally goes above and beyond their job descriptions. Here’s how to make it happen.

By Josh Spiro of Inc.com

It’s no secret that, as a business owner, your venture is your baby. It’s needy, it’s frightening, and you’re completely devoted to it. If only you could make your employees feel the same way. Well, at least the devotion part.

The first step to getting employees pumped about the company’s direction is to examine what employee engagement is. Peter Stark, a management consultant and the author of Engaged! How Leaders Build Organizations Where Employees Love to Come to Work, defines it as a state in which, “employees are connected both at the head and the heart and they are willing to give what I call discretionary effort, meaning willing to do whatever it takes to get the job done.” A lack of employee engagement can manifest in the form of poor customer service, low morale, and missed business opportunities.

On the flip side, if you can sell your employees on the company’s future and the importance of their role in it there are numerous advantages. “People are more likely to generate their own ideas, to contribute with enthusiasm, to keep slogging when it becomes unpleasant, and also to experience a sense of camaraderie and togetherness,” says CV Harquail, author of the blog authenticorganizations.com.

Read the full article to learn how to measure employee engagement, communicate your vision to employees, and scale engagement as your business grows.

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Are Your Actions in Alignment with Your Goal?

Peter tells a humorous story about a woman in the TSA security check point line whose actions are clearly not in line with her goal.

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A Cure for the “Case of the Mondays”

Monday mornings can be difficult. You come back from a relaxing weekend to be bombarded by meetings, phone calls, and basically any other distraction under the sun. To help inspire you to seize the week, we send out a free Leadership Quote of the Week email on Monday mornings. Quotes from inspirational leaders will remind you of your role as a leader, and inspire you to look at the upcoming week in a new light.

Sign up here to start your week off with a little perspective.

Here’s a preview:

Never under-estimate the value of an open mind.

“I am a man of fixed and unbending principles, the first of which is to be flexible at all times.”

-Everett Dirksen, U.S. politician who helped pass the Civil Rights Act of 1964

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Goal Setting: Turning your Dream into Reality

This blog entry has been adapted from the January 2010 issue of The Quest for Workplace Excellence (sign up here)

Close up image of a compass For the last 20 years, we have had the privilege of working with thousands of leaders. Leaders who are passionate about life and love what they do to earn their living. Leaders who are CEO’s, managers and supervisors representing all types of organizations and industries.

What is important to note is that each of the leaders we have worked with and every one of us who is reading this article are equally fortunate in one way: we are all blessed with the same amount of time each day. Everyone has the exact same 1,440 minutes each day and 365 days each year. Although we are all granted the same amount of time in a day, some people accomplish a lot more in their time than others do.

How are these people able to accomplish so much more?

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Setting Personal and Professional Goals part 3

Step Five: Write the Goal

The research on high achievers shows that successful goal setters write out their goals. There is something almost magical about writing down goals. Without writing down the goal, it is merely an idea or a wish. Writing it down helps to bring it to life.

Here is a simple, yet effective guideline for writing good goals. It is called the S-M-A-R-T model. Each letter of the S-M-A-R-T model refers to a characteristic of effective goals:

Specific. Good goals are specific. They detail exactly what is to be accomplished. Don’t be vague or general. Write out specifically what is to be accomplished.

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Setting Personal and Professional Goals part 2

Step Three: Identify Roadblocks

Now that you have identified your vision and you know what it will take to achieve by outlining key actions or goals, you can begin to identify the barriers or roadblocks that may get in your way. It may sound negative to spend your time and energy thinking about barriers or problems, but there are two good reasons for this. First, if you are able to think about what problems could stop you, you can also begin to generate plans to get around the problems if they should arise. And second, when they do come up, they do not paralyze you. Many people have had their goals undermined when problems surfaced. Sometimes people will even tell you they thought the problems would arise.

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