Local Focus Pays Off for Arizona State Credit Union

By Paul Stull, senior vice president, strategy and brand, Arizona State Credit Union, Phoenix.

In October 2011, Arizona State Credit Union received its highest monthly membership growth in more than a decade. We did it by focusing on local roots. We’ve been monitoring consumer sentiment for some time and knew there was a strong preference to buy local. Even big chain grocery stores feature locally produced products. It was clear this was a trend that could serve credit unions well. We created a campaign featuring television, radio and newspaper ads around the values of being part of a credit union. That campaign was running when Bank of America announced in infamous debit card fee, so we benefited from already having a positive message out there.

Continue reading original article from Credit Union Magazine for more about their strategy.

10 Steps Toward Balance

By Jake Weyer of FenderBender.com

Creating a symbiotic relationship between work and the rest of a life can be a challenge, to say the least, especially in a small repair facility that is dependent on the owner’s regular involvement.

When there’s money to be made, backing away from the daily grind can feel impossible—and some operators are perfectly happy (or perfectly resigned) to that kind of lifestyle. There is no universal definition of work-life-balance; it could be described as finding a way to accomplish your goals both at work and at home while maintaining an overall sense of happiness. WorkLifeBalance.com, a company that offers training and support programs on the subject, describes work-life balance as “achievement and enjoyment every day, both on and off the job.”

No matter how you describe work-life balance, one thing is clear: If you can’t find a balance between work and life that works for you, the stress of that situation can lead to slumping business performance, conflicts at home and numerous other issues.

That’s why management consultant Peter Barron Stark has worked with Fix Auto, ABRA Auto Body & Glass and other collision repair companies on this very issue. Stark, president of Peter Barron Stark Companies, has spent two decades helping organizations build stronger work cultures.

Continue reading…

Employees and Social Media

Navigating the Slippery Slope of Employees Using Social Media at Work and at Home

Screen shot of a mobile phone capture - Peter Barron Stark companies We live in interesting times, as evidenced by the provocative Tweet erroneously sent by Congressman Anthony Weiner recently. As high profile examples similar to this incident seem to be surfacing on a regular basis, they certainly highlight the power of social media.

Without a doubt, the Internet is the greatest technological innovation of the 20th century. It is an extraordinary tool, helping us find answers in a keystroke or two, increasing our efficiencies and productivity, and of course, connecting us to the world and potential markets.

Despite all its tremendous benefits, if not managed appropriately, the Internet’s strengths can quickly become an organization’s worst nightmare.

Recently, two Domino’s Pizza employees filmed a prank in the restaurant’s kitchen, then posted it on-line. While preparing sandwiches, they jokingly included foul ingredients that clearly violated health-code standards. In a few days, thanks to the power of social media, the clip was viewed more than a million times on YouTube, causing Domino’s Pizza a huge PR problem and earning the pranksters a felony charge.

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Congratulations to Arizona State Credit Union

4 Time Winner of the Award for Workplace Excellence

Award for Workplace Excellence PHOENIX–(BUSINESS WIRE)–For the fourth time, Arizona State Credit Union has received the Peter Barron Stark Companies’ Award for Workplace Excellence. The award is especially significant this year as Arizona State Credit Union received an overall favorable response rating from its associates despite the difficult times facing the financial services industry and the down economy. The Credit Union maintained current associate programs and added several more allowing its already positive corporate culture to improve, a requirement for winning the Award for Workplace Excellence.

“It is with pride that we award Arizona State Credit Union with the 2010 Peter Barron Stark Companies’ Award for Workplace Excellence,” said Peter Stark, President of Peter Barron Stark Companies. “When compared to over 250 other organizations in our benchmarks, Arizona State Credit Union demonstrates their strong leadership and commitment to employee engagement and satisfaction. Many organizations talk about their desire to be a great employer. Arizona State Credit Union has put vision into action and their 2010 survey results are the proof.”

Read Arizona State Credit Union’s complete press release

How to Get Employees Excited About Your Business Vision

Most entrepreneurs dream of a staff that puts in long hours, devises creative ideas, and generally goes above and beyond their job descriptions. Here’s how to make it happen.

By Josh Spiro of Inc.com

It’s no secret that, as a business owner, your venture is your baby. It’s needy, it’s frightening, and you’re completely devoted to it. If only you could make your employees feel the same way. Well, at least the devotion part.

The first step to getting employees pumped about the company’s direction is to examine what employee engagement is. Peter Stark, a management consultant and the author of Engaged! How Leaders Build Organizations Where Employees Love to Come to Work, defines it as a state in which, “employees are connected both at the head and the heart and they are willing to give what I call discretionary effort, meaning willing to do whatever it takes to get the job done.” A lack of employee engagement can manifest in the form of poor customer service, low morale, and missed business opportunities.

On the flip side, if you can sell your employees on the company’s future and the importance of their role in it there are numerous advantages. “People are more likely to generate their own ideas, to contribute with enthusiasm, to keep slogging when it becomes unpleasant, and also to experience a sense of camaraderie and togetherness,” says CV Harquail, author of the blog authenticorganizations.com.

Read the full article to learn how to measure employee engagement, communicate your vision to employees, and scale engagement as your business grows.

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Synopsis of Peter Stark’s “Engaged!” Presentation at SHRM10

The text below is taken from SHRM’s blog entry, Employee Engagement Marathon – Monday Recap, written by David Bowles

A San Diego local, Peter has an impressive resume and clearly lots of experience. He is also a talented and funny speaker who had a full house in the palm of his hands.

His speech was based on what appears to be his proprietary database of 250 companies employing 100,000 people, and which he leverages to make statements about the top 10 factors which bring about employee engagement. He does this by analyzing the top 25% of his database to see what secrets he can wring out of the data.

He started out by looking at the leader vs. manager question, something which our Wednesday speaker, Marcus Buckingham, has also done. Peter doesn’t take the Buckingham approach of splitting these jobs into quite different categories, he sees leaders as a higher level of manager whose qualities lead people to follow them, that being the crucial difference.

Continue reading “Synopsis of Peter Stark’s “Engaged!” Presentation at SHRM10” »

Give Your Staff A Spark

By Michael Mink, Investor’s Business Daily

Effective leadership can result in a stronger bottom line and account for up to 70% of an employee’s job satisfaction. With that comes increased productivity and better employee retention.

To be a supervisor who brings out the best in people, incorporate the following:

Be clear. Communicate company goals, says Peter Stark, co-author of “The Only Leadership Book You’ll Ever Need: How to Build Organizations Where Employees Love to Come to Work.”

Stark suggests a litmus test: “Ask (employees) on the front line what their three to five goals are and how their goals align to the (company’s) vision. When people are clear on the bull’s-eye, they will be much more productive and efficient.”

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Michigan Works! hosts employment seminar, networking event

By Ricky Martinez, via mlive.com

GRAND RAPIDS — Maureen Downer is seeing signs the recession is waning.

“For a while there, we would see 500 people a day in our service centers, even as many as 900 a day,” said the programs manager for Michigan Works! in Kent and Allegan counties.

“It’s really not at that higher level anymore.”

To help employers share ideas, gain momentum and get more people back to work, Michigan Works! is offering the Spring Into Action seminar May 13 at Western Michigan University’s downtown Grand Rapids campus, 200 Ionia Ave. SW.

The free half-day event includes a keynote speech by Peter Barron Stark, a San Diego-based management consultant who has authored nine books.

There will be seven breakout sessions on human resources, social media, employment law, training, emerging jobs and Michigan Works!

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Peter On WKXL, Financial Spectrum

Peter_Stark_Interview-040110

Peter and Jack Duncan, the Host of Financial Spectrum on WKXL1450, discuss leadership.

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Developing a Culture of Accountability: What to Do

From BizActions.com

Harry Truman’s definition of accountability is perhaps the best: “The Buck Stops Here.” It was the message on a sign the President had on his White House desk to remind himself and others who entered his office that he took responsibility for making decisions.

As Truman said in his farewell address in January, 1953: “The President – whoever he is – has to decide. He can’t pass the buck to anybody. No one else can do the deciding for him. That’s his job.”

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Recycle the White Pages!

For the last five years, the only reason I picked up the white pages phone book that was dropped on my doorstep was to see if my name was still in it. Come to think of it, I have not looked up a business in the yellow pages either for at least four years. So, why do we keep receiving these costly books that fewer and fewer people are reading? To use as a booster seat so small children are sitting higher up to more effectively eat their meal?

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9 More Must-Reads for Business Owners

By Marc Kramer | MainStreet.com

Looking for inspiration to help get you through turbulent markets and weak revenue in the coming weeks?  Here are nine recently released books that offer recession-worthy insights on management, sales and marketing. 

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Captain Phillips showed he CARED

We were recently riveted to the news for the unfolding pirate drama being played out in the Indian Ocean. Somali pirates had seized control of the Maersk Alabama. Captain Richard Phillips, in the ultimate demonstration of leadership, negotiated the release of his ship and crew, in exchange for his life as a hostage. Negotiations stalled while Captain Phillips floated adrift in a powerless lifeboat, with limited food and water, held captive by the pirates. On the fifth day, highly trained Navy SEAL snipers shot the pirates and successfully rescued the Captain, unharmed.

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Listen to Peter’s Interviews with Brent Clanton of CNN 650 Radio

Click here to listen to Peter Stark discuss his newest book, Engaged! How Leaders Build Organizations Where Employees Love to Come to Work.  Peter shares his ideas for leading an engaged workforce in an interview with Brent Clanton of CNN 650 Radio, giving tips for both employees and leaders on not only how to survive these tough economic times, but end up positioned for success, thriving where others may have given up.

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Lay-offs are not ending anytime soon!

Last week, the economic downturn showed it was effective at impacting three very different industries.  Johnson & Johnson cut 900 jobs in it US pharmaceutical division, Walt Disney Co. cut 1,900 jobs across its US theme parks and 3M cut its global workforce by 1,200 jobs.   According to Forbes.com, 6,461 people lost their jobs within just the first nine days of April.  With these types of press releases bombarding us on a daily basis, many managers and employees in just about every industry worry that they will be next. Worry and fear are two of the most powerful emotions that can distract people from staying focused and getting the work done. If you are one of the people who has not been laid off, the following tips will help you increase your chances of staying gainfully employed.

Read more…

New Business Books Offer Recession Help

TheStreet.com

Looking for inspiration to help get you through turbulent markets and weak revenue in the coming weeks?

Here are nine recently released books that offer recession-worthy insights on management, sales and marketing. Engaged! How Leaders Build Organizations Where Employees Love to Come to Work (Bentley Press 2009) by Peter Barron Stark and Jane Flaherty. This book offers real-world examples.

Read more… 

Project Management On-Line Interview

Project Management On-Line

Peter Stark has trained thousands of managers and employees around the world on how to increase morale and create places where employees love to come work. His new book, Engaged!, focuses on how, in this troubling economy and anxiety filled job market, do managers get employees to stay engaged?

Peter took the time to speak with us about his new book, insight to his research, and his favorite engagement strategies.

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Make Your Workplace A Happy Place, Even Now

Forbes.com

These days it feels like we should be grateful just to be employed. But that doesn’t mean it’s always easy to go into the office–especially in the aftermath of layoffs and the midst of uncertainty. Peter Barron Stark and Jane Flaherty, the authors of several books about corporate leadership, have just written Engaged: How Leaders Build Organizations Where Employees Love to Come to Work. In it, they offer advice on how managers can get their staffers enthusiastic about being on the the job–and doing their best work…

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Keeping Employees Engaged During Tough and Not So Tough Times

YourHRdigest.com

There may be 50 ways to leave a lover but there are only 2 ways an employee leaves an organization: physically, as in moving on to a competitor, which is manageable and the company hires a great employee to take over the job; or mentally. It is this second one that strikes fear into the heart of every manager: the employee who mentally quits, but stays with the organization…

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Remain a Valuable Employee Amid Lay-offs

BendWeekly.com

Although workers can’t control the economic downturn, they can try to keep a positive attitude and play a part in the optimistic influence needed to maintain a company’s success.

Peter Barron Stark €” author of the forthcoming book, “Engaged: How Leaders Build Organizations Where Employees Love to Come to Work” €” recommends that workers attempt to envision what can be controlled in the office: the results from assignments, work relationships…

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