Engage Your Customers
Providing Extraordinary Customer Service
Most organizations are finding that it is getting tougher to compete in today’s market. One dramatic change that is responsible for this increase in competition is that customers are raising their demands on the level of service they consider acceptable. A level of service that was acceptable to many customers even three years ago, today may create an unhappy customer. Everyone in the organization needs to be focused on both their internal and external customers…. click here to read more.
Increasing Fan Loyalty (for professional sports teams)
Customer Service is the one of the most talked about concepts in business today. Customers demand it, organizations strive for it…..why can’t you make it happen? Our customer service program for professional sports teams goes way beyond creating a satisfied fan and focuses on building a loyal fan. As the competition heats up to acquire and keep loyal fans it is clear that your organization must have the tools to be successful….click here to read more.
Legal Professionals
Many firms are finding that it is getting tougher to compete in today’s market. One dramatic change that is responsible for this increase in competition is that clients are raising their demands….click here to read more.
Education
When you are on the front line dealing directly with customers, and they are frustrated because what you are able to provide does not satisfy their needs, it is not unusual for your customers to vent their anger and frustration toward the school secretary, bus driver, teacher, principal or other staff member…click here to read more.
Medical Professionals
This training session focuses on giving front line patient service representatives the skills they need to handle each interaction with patients confidently and positively, leading to increased patient loyalty….click here to read more.
Utilizing Effective Telephone Techniques
Studies show that customers who enjoy doing business with your organization do so to a great extent because of the way they are treated on the telephone. In many cases, the first contact a customer, or potential customer has with your organization is by telephone. Simply stated, in the mind of the caller, your employees are the organization….click here to read more.
Dealing with Difficult or Angry Customers
When you are on the front line, and a customer, guest, or client is angry or frustrated that your product or service is not satisfying their needs, the customer/guest tends to vent their anger and frustration toward the supervisor, manager or employee on the job site or phone. This program is designed to give managers, supervisors, and employees the behavioral skills and tools they will need to handle the angry or difficult customers…. click here to read more.
Improving Internal Customer Service
If your organization ever hopes to provide excellent client service on the outside, you must first provide excellent service on the inside. Most organizations understand the importance of providing extraordinary client service. However, most organizations find it difficult to create a culture where every employee understands the importance of internal customer service …. click here to read more.
Serving Different Types of Customers
Accepting and understanding the fact people are different, and therefore need to be treated differently, is integral to the success of building any relationship. Whether you are a senior vice president, manager, supervisor, or an employee, the key to building successful relationships with your customers depends on your ability to identify the differences in people and then treat them accordingly….click here to read more.
Customized Training
Didn’t see the training course you were looking for? Our Senior Consultants and Trainers are experts at designing and delivering training programs that are personalized specifically for your organization, industry, team or challenge. Whether you need at 6 week leadership series or a one day training course, we can deliver a customize course that will met your specific needs. To find out more about how we can help you with your training needs, contact us by phone at: 858.451-3601 or email at: info@peterstark.com.