Engage Your Employees
Surviving and Thriving During Times of Change
This program has been specifically designed for leaders who are experiencing rapid change. In the last few years, many organizations have been challenged by downsizing, revamped product lines, new market acquisitions, redesigned systems and procedures, mergers or acquisitions, new management teams, budget cuts, or a refocused corporate culture. People who emerge as leaders are the ones who embrace and master theses changes successfully…. click here to read more.
Communication Skills
Individuals who are influential within organizations know the importance of strong communication skills. This seminar is designed to teach supervisors and managers practical skills and techniques to make communicating with others more effective….click here to read more.
Dealing with Difficult Customers
When you are on the front line, and a customer, guest, or client is angry or frustrated that your product or service is not satisfying their needs, the customer/guest tends to vent their anger and frustration toward the supervisor, manager or employee on the job site or phone. This program is designed to give employees the behavioral skills and tools they will need to handle the angry or difficult customers….click here to read more.
Improving Internal Customer Service
If your organization ever hopes to provide excellent client service on the outside, you must first provide excellent service on the inside. Most organizations understand the importance of providing extraordinary client service. However, most organizations find it difficult to create a culture where every employee understands the importance of internal customer service ….click here to read more.
Extraordinary Customer Service
Most organizations are finding that it is getting tougher to compete in today€™s market. One dramatic change that is responsible for this increase in competition is that customers are raising their demands on the level of service they consider acceptable. A level of service that was acceptable to many customers even three years ago, today may create an unhappy customer. Everyone in the organization needs to be focused on both their internal and external customers….click here to read more.
Providing Extraordinary Customer Service…Increasing Fan Loyalty for Professional Sports Teams
Customer Service is the one of the most talked about concepts in business today. Customers demand it, organizations strive for it…..why can’t you make it happen? Our customer service program for professional sports teams goes way beyond creating a satisfied fan and focuses on building a loyal fan. As the competition heats up to acquire and keep loyal fans it is clear that your organization must have the tools to be successful. Click here to read more . . .
Negotiation and Persuasion Training
This program has been specifically designed for any business professional who is responsible for successfully negotiating outcomes for their organization….click here to read more.
Time Management
time management is an indispensable skill. Organizations have had to manage their time more effectively in order to meet the challenge of increased customer expectations. This practical seminar is designed to help personnel at all levels of the organization make the best possible use of their time, focusing not only on efficiency….click here to read more.
Stress Management
As organizations continue their struggle to survive and grow in a turbulent economic environment they must frequently reorganize, develop new policies, and move people around. At the same time, people are taking on bigger and more complex tasks with less clearly defined roles and standards of performance. These changes equate to stress in the workforce….click here to read more.
Sexual Harassment Training for Employees
Harassment in the workplace has taken a dramatic leap into public awareness. This workshop is designed to help employees become more aware of what constitutes harassment and develop strategies for resolving and preventing harassment in the workplace…. click here to read more.
Presentation Skills:
Delivering Powerful Presentations
Presentations that are well prepared and expertly delivered give your audience just what they want €” information, inspiration and the opportunity to applaud. So why is speaking before a group the number one fear of people in our society? Through the use of a few simple techniques, you can take your presentations to new and greater heights….click here to read more.
Advanced Presentation Skills
Professional speakers know that the difference between a good speaker and a great speaker is only€¦ about 1,000 speeches! For those speakers who are ready to take the next step in bridging the gap between good and great, this is the course for you…..click here to read more.
Presenting Technical Information
Technical speakers are typically subject matter experts, but are sometimes challenged with sharing their expertise with others who lack the same technical savvy. Whether you are tasked with sharing information with senior level leaders (who just want the condensed version of how you will solve their problem) or employees (who have serious doubts about how your information will benefit them), this program is for you….click here to read more.
Customized Training
Didn’t see the training course you were looking for? Our Senior Consultants and Trainers are experts at designing and delivering training programs that are personalized specifically for your organization, industry, team or challenge. Whether you need at 6 week leadership series or a one day training course, we can deliver a customize course that will met your specific needs. To find out more about how we can help you with your training needs, contact us by phone at: 877.727.6468 or email at: info@peterstark.com.