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Open Doors and Closed Minds

Many managers claim to have an open door policy. While these managers’ doors may be open, employees often find their minds are closed. Stated another way, their managers are not approachable, accessible or interested in their thoughts and ideas. The signs of a closed mind are listed below. Are you guilty of these habits? The manager doesn’t make time to...

7 Ways to Increase Cross-Departmental Teamwork

  One of the most common consulting requests we receive involves helping executives and their organization improve cross-departmental teamwork. As organizations grow and competition increases, this lack of teamwork across departments can create serious problems.   In the business of sports, it’s common knowledge that you can’t consistently win without working as a united team. Unfortunately, some executives and managers...

Retaining Top Talent and the Role of Exit Interviews

The ultimate goal of every organization is to retain their top talent. And yet, every company loses employees. The best organizations make understanding the reasons employees leave part of their strategic plan. They keep their eye on the ever-changing landscape of employee satisfaction and engagement, and when they see a trend toward the door, they take immediate action to stop...

8 Ways to Handle Employees Who Are Not Team Players

Occasionally, teams struggle to present a united front for a number of reasons. But when the problem stems from individuals who work for their individual benefit rather than the team’s benefit, it is the leaders responsibility to step in and help restore a high-performing team.   In sports, teamwork is critical to success.  Consider this question for a moment: Is...

Are You a Leader, Manager, or Hostage?

We have come across a number of managers who fail to confront an employee’s unacceptable behaviors for a variety of reasons. Failing to hold team members accountable for their behavior results in a snowball effect that weakens your leadership, and ultimately leaves you a hostage.   In a recent seminar, several participants shared their reasons for not confronting an employee’s...

6 Steps to Building a Dysfunctional Team

If you’ve been in business long enough, you have most likely been a part of a dysfunctional team at some point. Maybe your team members didn’t communicate well with each other, or maybe they didn’t communicate at all. This lack of communication resulted in a lack of trust. The lack of trust led to negative assumptions where one team member automatically...

The Power of Failure

Sometimes, despite your best efforts, things just don’t go as planned. You experience challenges, setbacks and outright failures. You look back at your life and begin to count the few failures, losing sight of your many successes. What you forget is that so many success stories have resulted from failure to accept failure as an end result. If everyone gave up at...

Are You Asking the Right Questions?

My father passed away last year at 94 years-young. He was always fond of telling me, “Remember, people like you better when they’re the ones doing the talking.” Great leaders know this, and have a well-defined ability to lead by asking, rather than telling. They know that if you ask enough of the right people the right questions, you will...

Can you Lead and Not Care?

‘Caring’ is an underrated trait that is, nonetheless, critical to leadership success. In fact, Mary Kelly and I dedicated an entire chapter in our latest book (Why Leaders Fail) to the topic.   When you look at the world around us, you might conclude that there are many leaders in high level positions who just don’t care about anyone but...

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