Communication, Employee Engagement, Leadership
Are You Asking the Right Questions?
My father passed away last year at 94 years-young. He was always fond of telling me, “Remember, people like you better when they’re the ones doing the talking.” Great leaders know this, and have a…
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Expansive and Open-Ended Questions
A Window into your Counterpart’s Mind Generally speaking, open-ended questions yield much more useful information than closed-ended questions. Open-ended questions often begin with who, what, where, when, how, or why. These questions tend to be…
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Attentive Listening Skills
Great listening doesn’t come easily. It’s hard work. There are two major types of listening skills: attentive and interactive. The following attentive listening skills will help you uncover the true messages your counterparts are conveying….
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